Quality Engineer – Powertrain Systems &… at Ford Motor… · Naucalpan…

QUALITY ENGINEER – POWERTRAIN SYSTEMS & ISSUE RESOLUTION Location: Naucalpan de Juarez, MEX, Mexico We are seeking a Resolution-Focused Quality Engineer to lead the rapid elimination of powertrain controls and calibration-related technical issues. In this role, you will move beyond data observation to own the end-to-end solution. You will serve as the primary driver between Quality, Product Development, and Calibration teams to ensure field issues are contained, resolved, and prevented from recurring in future programs. This role is a critical bridge within the engineering organization. You will lead cross-functional task forces to navigate complex technical challenges and push engineering fixes through to production and the field. The ideal candidate is a proactive "fixer" with a technical background in Powertrain Systems (ICE, Electrified/xEV, Transmission, or Driveline) and Diagnostics who possesses the influence to drive action and improve customer satisfaction. • Drive End-to-End Resolution: Lead the lifecycle of top powertrain controls and calibration concerns, managing the process from initial field detection to verified implementation of the fix. • Lead Technical Task Forces: Orchestrate cross-functional "war rooms" and rapid-response teams to define root causes and execute corrective actions for hardware, software, or calibration concerns. • Influence Engineering Priorities: Negotiate with engineering and calibration departments by presenting data-backed technical business cases that demand immediate resolution action. • Project Manage Field Fixes: Manage the rollout of software updates and service calibrations, ensuring that Service, Engineering, and Manufacturing teams are aligned to meet aggressive resolution timelines. • Verify Solution Effectiveness: Track post-implementation performance in the field to ensure the "fix" successfully resolved the customer concern without introducing secondary failure modes. • Orchestrate Service Documentation: Lead the development of Technical Service Bulletins (TSBs) and service instructions to ensure dealership and field technicians can resolve issues efficiently. • Enforce Prevent Reoccurrence (PR): Document lessons learned and capture technical data to ensure failure modes are integrated into future design rules and "best practice" calibration sets. • Manufacturing & Launch Support: Drive timely resolution for launch-critical quality issues involving system functionality or diagnostic calibrations at the assembly plant. • Bachelor’s degree in Engineering (Mechanical, Electrical, Aerospace, or equivalent). • 3+ years of experience in an automotive engineering role with a focus on technical problem-solving (e.g., Quality, Resident Engineering, Systems Engineering, or Calibration). • Demonstrated experience leading root cause analysis investigations using structured methodologies (e.g., 8D, 5-Why, Fishbone, or Red X). • Proven ability to drive results in a matrixed environment where you must influence cross-functional teams without direct authority. • Working knowledge of powertrain calibration delivery, vehicle-level data acquisition, or diagnostic monitor functionality. • Valid Driver’s License (to support vehicle-level data collection or testing as needed). Even Better, You May Have • Bias for Action: A track record of significantly reducing "Time-to-Fix" metrics for complex technical issues. • Quality Certification: Six Sigma Green Belt or Black Belt certification. • Project Management Skills: Experience leading "Tiger Teams" or using project management tools (e.g., Jira, ADO) to track issue resolution progress. • Technical Toolset: Proficiency with vehicle networking tools (e.g., CANalyzer, INCA, or PUMA) and enterprise quality management systems. • Regulatory Knowledge: Understanding of global emissions and On-Board Diagnostic (OBD) regulatory requirements. • Communication Excellence: Demonstrated ability to translate complex technical failures into clear, actionable executive summaries for senior leadership. At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.