Residential Loan Processor I at Forcht Bank in Lexington, KY

Residential Loan Processor I

BE HAPPIER IN YOUR CAREER

As an 8-time winner of Best Places to Work (in Kentucky), we understand the importance of creating a workplace culture that gives our bankers a purpose each and every day. That purpose is to find unique ways to deliver our brand of happier banking service to customers and other employees. We’re looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and servants within their community. Notice we didn’t say bankers. At Forcht Bank we value diverse and unique thinking that could help us serve our customers better. That’s exactly who we are. What other banks do you know that have an Ice Cream Machine to hand out free ice cream and 18 foot tall forks outside their locations?

WHO WE ARE

While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions. That’s a lot. We understand that we must differentiate ourselves by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help our customers manage their basic needs. This is part of our happier banking recipe. Another component is encouraging our bankers to exemplify our values daily.

We believe in:

• Giving back to our communities.
• Embracing change and evolution
• Building relationships based on trust and transparency
• Celebrating and embracing our diversity

THE PERKS

Our commitment is to grow and train happier employees, providing them with the skills to deliver happier banking and create happier customers. This is how we create happier employees at Forcht Bank:

• Competitive salary/wage
• Comprehensive benefits package to include:
• Health, Vision, & Dental Insurance
• 401(k) Retirement Plan with Company Match (fully vested from day 1)
• Company Paid Life Insurance
• Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period
• Nine Paid Holidays, plus Birthday Leave and Community Service Leave
• Charitable donation match
• Employee celebrations
• Professional recognition
• And more!

Summary

The Residential Loan Processor I is a professional-level lending support position responsible for independently coordinating the timely, accurate, and compliant processing of residential mortgage loans from initial disclosure through closing and post-closing setup. The position reviews loan documentation for completeness and consistency, coordinates with internal and external parties, prepares closing packages, maintains audit-ready loan files, and resolves or escalates processing exceptions within established authority. The role operates with limited day-to-day supervision while developing specialized expertise in residential lending requirements and procedures. The “I” designation reflects entry into residential mortgage processing rather than entry-level employment.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage the processing workflow for an assigned pipeline of residential mortgage loans from application and initial disclosure through closing and post-closing setup, ensuring that milestones, documentation, and regulatory deadlines are met.
• Prepare, review, and deliver accurate early disclosures within applicable regulatory deadlines and Bank-established requirements; identify inconsistencies and obtain appropriate review when facts or terms require additional analysis.
• Review loan applications, credit documentation, income and asset information, title evidence, appraisals, insurance, and related records for completeness, consistency, and compliance with approved terms and documentation standards.
• Analyze documentation deficiencies, conflicting information, and outstanding conditions; determine the appropriate follow-up within established procedures and authority, document the resolution, and escalate material or non-routine matters with a clear summary of the issue.
• Coordinate professionally and proactively with loan officers, customers, attorneys, title companies, insurance agencies, appraisers, and other third parties to obtain required information, resolve issues, and maintain closing schedules.
• Order and monitor appraisals, title work, flood determinations, tax transcripts, verifications, and other third-party services; review results for apparent discrepancies and initiate follow-up within established procedures.
• Prepare and quality-check closing packages against approved credit terms, regulatory requirements, Bank policy, and closing instructions; resolve document variances within established authority or refer exceptions for approval.
• Maintain complete, accurate, well-organized, and audit-ready electronic loan files, including appropriate notes and evidence of follow-up, and coordinate the accurate boarding of closed loans to the core system.
• Research and resolve trailing-document, critical-document, accounting, quality-control, and other processing exceptions; identify recurring issues and communicate process or control concerns to management.
• Seerve as a professional point of contact for Bank personnel regarding assigned file status, documentation requirements, processing procedures, and closing readiness, while referring specialized matters for appropriate guidance.
• Manage competing priorities and transaction deadlines with limited day-to-day supervision; anticipate risks, communicate delays promptly, maintain confidentiality, and remain accountable for the quality and timely completion of assigned work.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to identify and analyze financial statements, credit reports, tax returns, title information, appraisals, insurance documents, and other loan records for completeness, internal consistency, and potential exceptions.
• Ability to learn and accurately apply federal and state banking laws and regulations relevant to assigned disclosure, timing, privacy, flood, fair-lending, and record-retention responsibilities.
• Strong professional writing and verbal communication skills, including the ability to explain documentation requirements, summarize issues, request corrective action, and communicate effectively with customers, attorneys, vendors, and Bank personnel.
• Ability to work independently within established authority, apply sound judgment to varied fact patterns, prioritize time-sensitive work, and recognize when a matter presents legal, compliance, credit, operational, or reputational risk requiring escalation.
• Strong organizational and document-management skills sufficient to maintain accurate, complete, confidential, and audit-ready files while managing multiple transactions and deadlines.
• Strong attention to detail, analytical reasoning, and problem-solving skills sufficient to reconcile information from multiple sources, identify discrepancies, and pursue issues through resolution.
• Demonstrated discretion in safeguarding sensitive documents, personally identifiable information, privileged or confidential communications, and Bank and customer information.
• Proficiency with Microsoft Word and Microsoft Excel and the ability to become proficient in Bank information systems, document-imaging systems, loan-processing platforms, and internet-based research tools.
• Ability to maintain composure and professionalism under deadline pressure, manage competing priorities, and provide timely, well-supported status updates and recommendations.
• Ability to learn specialized residential lending requirements through structured training, apply feedback promptly, collaborate across Bank departments, and remain accountable for assigned results.

Physical Demands

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

• Ability to identify and understand the speech of another person.
• Ability to see details at close range (within a few feet of the observer).
• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Ability to sit for long periods of time.
• Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects.
• Ability to stand, bend, and lift up to 10 pounds.
• Ability to operate standard business equipment such as a fax, computer, printer, copier, etc.
• Ability to travel to other locations as needed.
• Must be able to work on a flexible schedule that at times may include late working hours or weekend hours.
• Ability to receive, understand, and communicate information clearly through spoken and written communication.
• Ability to perform detailed work at close visual range and use a computer screen for extended periods.Ability to stand, bend, and lift up to 10 pounds.

Required Education and/or Experience

• High school diploma or equivalent is required. An associate’s or bachelor’s degree in Business, Finance, Banking, Accounting, Paralegal Studies, Legal Studies, or a related field is preferred.
• A minimum of three (3) years of progressively responsible professional experience in banking, finance, lending operations, credit administration, loan documentation, or a paralegal or legal-support role is required.
• Prior residential mortgage or loan-processing experience is not required. This position is an entry point into the mortgage-processing discipline for an established professional; it is not an entry-level employment position.
• Experience with loan, title, real estate, compliance, closing, or similarly complex documentation, as well as document-management, workflow, case-management, or financial systems, is preferred.
• Relevant postsecondary education may be considered toward a portion of the experience requirement; however, candidates must have prior professional experience in banking, finance, lending, paralegal, or legal-support work.

Other Requirements

• Travel between banking locations may be required.
• A flexible schedule, including occasional extended or weekend hours, may be required to meet business and closing deadlines.
• Attendance at external activities may be required to remain informed of industry developments, best practices, and statutory and regulatory changes.
• Pursuant to the Drug-Free Workplace Act of 1988, employees must remain free from drugs and alcohol when reporting to work and while engaged in work-related activities.

EOE

We are committed to ensure fair and equal treatment for everyone we employ and as such, we are a proud Equal Opportunity Employer. We value diversity and believe employment, training, and promotional opportunities should be available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, physical or mental disability, genetic information, political affiliation, protected veteran status or membership in the armed services, or any other consideration that is protected by applicable federal ,state, and local law.