Technical Customer Success Specialist at Fluxergy in Irvine, CA

Summary: Fluxergy is a rapidly growing biomedical company focused on innovative laboratory testing solutions. The Technical Customer Success Specialist will manage daily operations related to customer experience, ensuring inquiries are addressed, orders are processed, and issues are resolved efficiently. Responsibilities: - Maintain accurate customer information and activity within the CRM - Monitor orders after submission and flag potential issues early - Provide basic technical support when Account Managers are unavailable - Assist customers with portal access, registration keys, and basic troubleshooting - Serve as the first point of contact for customer inquiries via phone and email - Respond quickly to questions about orders, products, and general support needs - Track interactions, open issues, and follow-ups to keep work moving forward - Enter and manage customer orders while validating key details like pricing and quantities - Route advanced technical questions to the appropriate team - Partner with teams across Sales, Operations, and Finance to keep customer requests moving - Ensure requests and issues are followed through to resolution - Escalate complex problems with clear documentation and context - Help customers with invoice questions, documentation, or payment status - Act as a reliable bridge between customers and internal teams Required Qualifications: - Experience in customer support, customer operations, or technical customer service - Strong problem-solving skills and the ability to think quickly in real-time situations - Comfort working in CRM systems and managing detailed customer information - Excellent communication skills and a natural ability to build rapport - Strong organization and follow-through - A proactive mindset with the ability to juggle multiple priorities Preferred Qualifications: - Experience working in a point-of-care diagnostics company, or similar healthcare/diagnostics customer support role - Experience supporting customers in a clinical or veterinary environment Required Skills: Customer support experience, CRM systems proficiency, Problem-solving skills Important Skills: communication, organization Nice-to-Have Skills: juggle priorities, Technical support, Proactive mindset Benefits: 95% medical benefit premiums (gold and platinum level) are paid by Fluxergy and covers you, your partner, and/or dependents, 100% dental and vision (PPO) premiums paid for the Fluxergy employee, partner, and/or dependents, 100% Life Insurance premiums paid for employee, 15 paid vacation days, 2-week paid winter break, 7 company paid holidays, 5 paid sick days