HR Knowledge Specialist - Flutter Functions… at Flutter… · Cluj-Napo…

HR Knowledge Specialist - Flutter Functions (12 months), Hybrid

Location: Cluj-Napoca, Romania




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HR Knowledge Specialist - Flutter Functions (12 months), Hybrid

About Betfair Romania Development​:

Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming,

Our Values:

The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.

Win together | Raise the bar | Got your back | Own it | Positive impact

About Flutter Functions:

The Flutter Functions division is a key component of Flutter Entertainment, responsible for providing essential support and services across the organization. The division encompasses various corporate functions, including finance, legal, human resources, technology, and more, ensuring seamless operations and strategic alignment throughout the company

Role Overview:

The HR Knowledge Specialist role provides hands-on support to the Knowledge workstream within the Next Gen Case Management project to execute knowledge design, content creation, and gap resolution activities. This is a delivery focused role suited to someone building expertise in knowledge management. The role will also provide flexible support to the wider HR Knowledge & Effectiveness BAU team activities, as required.

Key Accountabilities & Responsibilities:

Workstream Support:

• Provide day-to-day support to the Knowledge workstream lead and Senior HR Knowledge SME in the running of the Knowledge workstream, helping ensure project milestones and objectives are met.

Knowledge Gap Reviews:

• Conduct knowledge gap reviews across HR knowledge content, identifying missing, outdated, duplicate or unclear content and document findings for follow-up and resolution.
• Maintain a record of identified knowledge gaps, tracking outstanding actions and escalating issues requiring further input and validation to the Senior HR Knowledge SME.
• Work with relevant stakeholders to validate findings, clarify ambiguous content and identify appropriate resolutions.
  

Knowledge Content Creation:

• Create and update knowledge content in line with the agreed knowledge strategy and design standards for the Next Gen Case Management system.
• Research and draft new knowledge content to fill identified gaps, working with subject matter experts to validate accuracy, contributing to the wider case deflection target.
• Ensure content is discoverable and correctly categorized according to the agreed taxonomy.
• Translate complex or technical information into clear, concise and user-friendly content.
• Ensure knowledge is well structured, consistently formatted and easily ingestible for an AI retrieval.
  

Knowledge Governance:

• Support the design and execution of Knowledge governance standards including Meta data, approvals, version control, and review schedules.
• Ensure knowledge content has appropriate approvals, review and sign-off in line with agreed governance processes.
• Help maintain relevant knowledge trackers.

Project Communication:

• Liaise with relevant stakeholders and subject matter experts to gather information for content creation and gap resolution, escalating to the Senior HR Knowledge SME as needed.
• Follow up with stakeholders and SMEs on outstanding queries, content reviews and actions to support timely completion of project deliverables.
• Communicate identified issues to the Senior HR Knowledge SME and HR Knowledge & Effectiveness Lead in a timely manner.

Project Support:

• Provide ad-hoc administrative and operational support to the Next Gen Case Management Programme as required.
• Help maintain project trackers, documentation and status updates as required
• Undertake research and information gathering tasks to support the Senior HR Knowledge SME and HR Knowledge & Effectiveness Lead.
• Provide support to the HR Performance & Effectiveness Manager as required.
• Raise governance issues to the Senior Knowledge SME.

BAU Team Support:

• Provide support to wider HR Knowledge & Effectiveness team BAU activities where required.

• Assist with routine knowledge management, documentation maintenance and administrative activities outside of the NGCM project.

Skills, Capabilities & Experience Required:

• Knowledge of HR lifecycle processes
• Strong problem-solving skills
• High attention to detail
• Ability to work solo and as part of a team
• Strong organizational and prioritization skills
• Teamwork & flexibility
• Initiative & accountability
• Excellent communication and stakeholder management skills
• Be able to project manage small scale process related initiatives
• Proficiency in HR Systems, Knowledge management and digital tools for content creation
• HR Lifecycle experience
• Awareness of HR knowledge best practices
• Experience supporting project activities
• Experience managing multiple tasks, prioritising workloads and working to deadlines
• Advanced level of English skills
• Demonstrating curiosity and openness toward AI and emerging technologies, with a willingness to continuously learn, adapt, and share knowledge.

Benefits:

• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events

Disclaimer:
We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.

We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.

By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.