Bilingual Customer Service Representative at Florida One… · Port…

Summary: Florida One Insurance Agency provides personalized auto insurance coverage and customer support. The Bilingual Customer Service Representative assists clients in English and Spanish by addressing policy inquiries, processing changes, managing claims, and supporting walk-in and phone customers. The role also requires collaboration with agents to deliver empathetic, informed, and effective service.

Responsibilities:
- You’ll kick off your morning by checking emails and voicemails before diving into assisting clients-addressing inquiries about policies, processing changes, and managing claims in both English and Spanish
- Whether you’re fielding calls or welcoming walk-in customers, your role is pivotal in ensuring every client feels informed, supported, and valued
- Collaboration with our agents is essential, as you work together to provide exceptional customer service

Required Qualifications:
- Strong communication abilities are paramount, enabling you to convey information clearly and effectively in both English and Spanish
- Empathy and compassion are crucial, as you\'ll be addressing the concerns of clients who may be experiencing stressful situations
- Problem-solving skills are also vital; you\'ll need to think critically and creatively to resolve issues while ensuring a high level of customer satisfaction
- Additionally, strong interpersonal skills will help you build rapport with clients and foster productive collaboration with your team and agents
- A customer-centric mindset is essential, as your primary goal is to ensure clients feel informed and valued throughout their insurance journey
- Flexibility and adaptability in a fast-paced environment are necessary to keep up with the varied demands of the role

Required Skills: Insurance Policy Administration, Claims Management, Bilingual English-Spanish

Benefits: Medical insurance, Dental insurance, Vision insurance, Life insurance, Paid Time Off (PTO)