Group Director at Flagstar Financial in Palo Alto, CA

Position Title Group Director

Location Palo Alto, CA 94301

Job Summary The Group Director will be responsible for building and maintaining strong client relationships for the Private Bank by providing personalized banking products and services.

Job Responsibilities:

JOB RESPONSIBILITIES

New Client Acquisition

• Leads team in developing opportunities with bank targeted Commercial and High Net Worth prospects through customer referrals, COI referrals, Networking, and other sources. Responsible for ensuring new clients in their respective region fall within the bank’s risk protocol and framework

Client Management

• Regularly meets with top clients to ensure customer satisfaction & understand/assess for incremental needs.
• Determines customers’ financial needs and presents needs-based solutions. Uses independent judgement and discretion to make decisions on customer related matters within one’s authority. Escalates matters to Senior Management that are outside the authority of the role. Effectively partner with key product partners to bring the full strength of Flagstar Commercial & Private Bank to clients and prospects as appropriate
• Responsible for ensuring team members are operating within the bank’s risk protocol and framework.

Risk Management

• Uses independent judgement and discretion to make decisions. Identifies, assesses, monitors, controls, reports, and mitigates risk in accordance with the Risk Governance Framework, in the context of their specific accountabilities.

People Management / Leadership

• Responsible for talent management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance & 1LoD requirements. Support staff members in new client acquisition, structuring loans, pricing, deepening relationships.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: College, Vocational or Associates Degree (2 years or equivalent)
• Minimum experience required: 10+ Years in banking with a focus on relationship management & business development.

Preferred Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) with a major of Accounting, Economics, Finance, or Business Management.
• Credit Training

Job Competencies:

• Strong knowledge of financial products/services, including lending and cash management
• People Leadership, Coaching & Motivation
• Sales & Relationship Management
• Customer Service
• Communications
• Organizational Skills
• Local travel to visit clients and prospects required.
• Ability to make independent decisions balancing risk
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range $140,137.50 - $315,524.00