Senior Business Analyst at Fiserv in Milan, Lombardy, Italy

Senior Business Analyst
Location: Milan, Italy
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Business Analyst
About your role:
You will play a crucial role in leading requirements discussions with clients and finalizing business needs from merchant acquiring banks or financial institutions. This role, based in our Milan office, is vital in ensuring successful delivery of comprehensive solution documents and facilitating strong relationships with internal stakeholders and third parties.
The Business Analyst, Merchant Solutions, is responsible for working closely with clients, product teams, technology teams, and third-party partners to gather, analyze, and document business requirements for merchant acquiring and payment solutions. The role serves as a bridge between business stakeholders and delivery teams, ensuring client requirements are translated into scalable, efficient, and compliant payment solutions.
This position requires strong expertise in merchant acquiring, payment processing, card schemes, payment gateways, switching, settlement, reconciliation, and related value-added services

What You’ll Do:
Draft end-to-end merchant acquiring solutions for banks or financial institutions.
Gather requirements, identify appropriate solutions, and ensure successful implementation of merchant solutions
Identify, analyze, research, and resolve functional queries from internal teams and third parties
Ensure the prompt resolution of moderate to complex queries from internal teams and external partners
Interact and communicate effectively with various internal departments
Utilize knowledge of acquiring solutions, platforms, systems, and technical expertise
Act as a consultant, understanding system parameters and options
Identify systemic and business-impacting trends and escalate through proper leadership channels
Experience you’ll need to have:
Extensive SME Functional knowledge in Merchant Acquiring Solutions covering payment gateway, authorization switches, scheme clearing & settlements, merchant pricing, interchange and scheme fees, financial reconciliations
Fluent in Italian & English
Prior experience working within the payments industry
Salary starting at €60,300 - negotiable depending on experience
Thank you for considering employment with Fiserv.  Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.