Front Desk Staff at FirstService Residential in Atlantic City, NJ

Summary: FirstService Residential is a company that provides property management services, and they are seeking a Front Desk Associate. The role involves providing exceptional customer service, managing guest check-ins and check-outs, and ensuring the safety and security of the building.

Responsibilities:
- Provides exceptional customer service
- Meets and greets residents; checks guests and service providers in/out
- Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms
- Assists with general concierge services and performs administrative clerical, Word and Excel document work
- Walks the building premises as directed for monitoring purposes
- Monitors and controls access to the building
- Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
- Provides general concierge services as well as administrative clerical work when needed
- Helps maintain a safe and secure environment throughout the building/property(s)
- Walks the building premises as directed for monitoring purposes
- Have the ability to understand and complete all required forms
- May be assigned other duties by supervisor

Required Qualifications:
- Ability to manage multiple priorities
- Demonstrates excellent customer service, communication and time management skills
- Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel
- Good written and verbal communication skills
- Strong customer service and interpersonal skills required
- Computer and peripherals, standard and customized software applications and tools, and usual office equipment
- Ability to quickly and easily navigate the property/building as required to meet the job functions
- Ability to lift 30 – 50 lbs
- Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary
- Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms
- The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
- Must have the ability to detect auditory and/or visual emergency alarms
- Occasional overtime may be required
- Must have the ability to work extended/flexible hours, weekends, and attend Board meetings

Preferred Qualifications:
- Command of information system hardware/software is preferred

Required Skills: Microsoft Outlook, Microsoft Word, Microsoft Excel, Electronic Security Control Systems, Administrative Clerical Work, Emergency Response Procedures, Access Control Procedures, Computer and Peripherals, Information System Hardware/Software

Benefits: Your choice of multiple medical plans, Dental, Vision, Time off benefits, Paid holidays, A 401k with company match