Front Desk Overnight (Weekends) at FirstService… · Los…

Summary: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The Overnight Resident Relations Specialist/Front Desk will support front desk operations, ensuring excellent customer service and safety while assisting residents and guests. Responsibilities: - Provides a warm welcome to residents and guest - Register guest or vendor in our System (connect) - Announce all guest to resident for access - Direct guest to residents unit - Responds to residents request in a professional manner - Provide orientation to new residents for move-in procedures and distribution of FOB's - Responds to emergency situations in a timely and efficient manner - Monitors and controls access to the building including CCTV system - Maintains daily log, records and forms using Connect - Resolves and follows-up on all complaints/issues - Provides general concierge services (Reservations, Taxis, Directions, Computer Printing) - Performs assigned administrative clerical, word and excel document work - Helps maintain a safe and secure environment throughout the building - Walks the building premises as directed for monitoring purposes - Follows safety procedures and maintains a safe work environment - Consistent and regular attendance required - Have the ability to understand and complete all required forms - Occasional overtime may be required - Must have the ability to work extended/flexible hours, weekends - Attend and participate in designated meetings or functions as requested by the General Manager - May be assigned other duties by the General Manager Required Qualifications: - Possesses strong communication, telephone, and customer service skills - Able to understand and react to emergency response and access control procedures - Monitors and operates electronic security control systems - Accurately maintains daily logs, records and forms - Assists with general concierge services and performs administrative clerical, Word and Excel document work - Walks the building premises as directed for monitoring purposes - Demonstrates excellent customer service, communication and time management skills - Must be well groomed and maintain a professional demeanor at all times - A general knowledge of the community to provide directions and recommendations - Good written and verbal communication skills - Strong customer service and interpersonal skills required - Must possess strong customer service background - Valid driver's license - Consistent and regular attendance required - Have the ability to understand and complete all required forms - Occasional overtime may be required - Must have the ability to work extended/flexible hours, weekends Preferred Qualifications: - High school diploma or equivalency preferred - Hospitality preferred - Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. Command of information system hardware/software is preferred Required Skills: Emergency Response Procedures, Access Control Procedures, Electronic Security Control Systems, CCTV System, Daily Log Maintenance, Microsoft Outlook, Microsoft Word, Microsoft Excel, Administrative Clerical Work Benefits: Medical, dental, and vision plans (full time and those working 30+ hours), Part time 20+ hours qualify for dental and vision, 401K match, Time off including vacation, sick, and company paid holidays, Pet insurance available, Tuition reimbursement, Legal services, Free emotional wellbeing and daily life assistance support for all associates, Domestic partner coverage, Health savings account, Flexible spending account