Front Desk Associate (Part Time) at FirstService… · Atlanta

Summary: FirstService Residential is a leading property management company, and they are seeking a Front Desk Associate to be the face of their service at the properties they support. The role involves greeting residents and guests, monitoring building access, and ensuring a safe and welcoming environment.

Responsibilities:
- Greeting and directing residents, guests, and invitees​
- Monitoring and controlling access to the building​
- Handling deliveries and packages ​
- Stands, greets, and engages residents; checks guests and service providers in/out
- Monitoring the fire alarm emergency response system​
- Resolving and following up on all complaints/issues ​
- Maintaining daily records and forms​
- Follows safety procedures and strives to maintain a safe work environment
- Other duties as needed

Required Qualifications:
- Critical thinking, problem solving, judgement and decision-making abilities are necessary
- Ability to maintain positivity and diplomacy in a fast-paced environment
- Excellent organization, motivation and interpersonal skills
- Critical thinking, complex problem solving, judgment and decision-making ability
- Excellent customer service skills
- Ability to communicate and provide guidance
- Ability to read, analyze and interpret technical procedures, leases and/or regulations
- Ability to work under usual office conditions
- Ability to work at a personal computer as well as be on the phone for extended periods of time
- Must be able to stand, sit, walk and occasionally climb
- The incumbent must be on call at all times and able to work extended and flexible hours and weekends as needed
- Physical demands include ability to lift up to 50 lbs
- Ability to detect auditory and/or visual emergency alarms

Required Skills: Technical Procedures Interpretation, Fire Alarm Emergency Response System Monitoring, Judgment and Decision-Making