Director of Model Risk Management at FirstCash in Coppell, TX

Director of Model Risk Management

The Director of Model Risk Management is responsible for overseeing model validation, model governance, and credit policy management across lease-to-own, retail installment, and bank-partner lending programs. This role provides independent oversight of credit and underwriting models, ensures compliance with model risk management standards, and drives governance processes that support regulatory and business requirements.

Serving as a strategic partner to Risk, Compliance, and external banking partners, the Director ensures transparency, accountability, and effective risk management while maintaining the integrity of model development, implementation, and ongoing performance.

Key Responsibilities:

• Lead the independent validation and review of credit and underwriting models prior to implementation.
• Own and maintain the model risk management framework, including related policies, procedures, and model inventory.
• Coordinate model documentation, certifications, and submissions required for bank partner review and approval.
• Oversee credit policy governance, including the development, maintenance, and periodic review of policies and supporting documentation.
• Facilitate change management initiatives involving model and credit policy updates across internal teams and external stakeholders.
• Ensure all model and policy changes are properly documented, tracked, auditable, and aligned with internal standards and regulatory expectations.
• Partner with Risk, Compliance, Audit, and business leaders to support model governance, regulatory examinations, and risk management initiatives.
• Monitor adherence to model risk and credit governance requirements and recommend process improvements where appropriate.

About FirstCash

FirstCash Holdings, Inc. is a leading operator of pawn stores and provider of retail finance and lease-to-own solutions. With over 3,000 locations across the U.S. and Latin America and more than 20,000 employees, we are committed to delivering accessible financial solutions, exceptional customer service, and opportunities for growth.

Equal Opportunity Employer

FirstCash is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. For accommodation requests, please contact Human Resources at Recruiter_US@firstcash.com or (800) 645-2611 ext. 1.