Manager and Team Lead, Third-Party… at First National · Montreal

We are hiring a Manager and Team Lead, Third Party Residential Underwriting-NBBP!
Reporting To: Director and Team Lead, Third Party Residential Underwriting-NBBP
Full-Time/Part- Time: Full Time
Posting Date: September 10, 2026
Closing Date: September 25, 2026
Salary Range: $85,000-$115,000
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 16.7
Office Location: Montreal, QC
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
*Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Third Party Residential Underwriting Division, as a Division of First National Financial provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel.
Reporting to the Director and Team Lead, Third Party Residential Underwriting-NBBP, the Manager manages a team of Mortgage Underwriters, Associate Mortgage Underwriters, and Mortgage Funders in meeting the goals of the Third Party Residential Underwriting Division. Under their guidance and leadership, the team is responsible for the assessment of mortgage applications in making lending decisions in adherence with the established mortgage underwriting policies and guidelines. The team also has responsibility for reviewing required documentation for accuracy and completion and for closing and advancing funds on approved mortgage applications while maintaining a consistent focus on service excellence.

How you will contribute:

• Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company
• Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors
• Generates new business opportunities through existing referral sources to help achieve company sales targets
• Makes lending decisions within established limits while ensuring adherence to policies and guidelines
• Completes management reporting as required
• Stays current with latest industry knowledge, competition, and market trends
• Manages the capacity of the team through efficient delegation of work and careful monitoring of volumes within the workflow
• Manages the performance of team members through ongoing feedback and coaching
• Establishes performance and work standards
• Recruits, interviews, hires, and on boards new employees as required
• Provides coaching, training, support and development to team members
• Leads team meetings
• Conducts annual performance reviews
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:

• Post-secondary education and/or equivalent work experience preferred
• 3-5 years previous mortgage underwriting experience required
• 2 or more years people management experience
• Completion of Mortgage Agent Course
• Demonstrated ability to:
◦ Analyze information and make confident decisions
◦ Build client/customer relationships
◦ Create a team environment
◦ Give constructive feedback
◦ Lead and motivate others
◦ Set and communicate goals
• People management skills- coaching, feedback, development of individuals and teams
• Ability to build and maintain positive relationships
• Strong aptitude for service excellence
• Ability to manage and resolve conflict
• Strong communication skills – both written and verbal
• Fluency in written and spoken French is required
• Strong analytical skills
• Organizational and time management skills
• Positive team player with desire and ability to mentor others
• Effective problem solving and decision-making skills
• Fully competent in working with basic pc software and working knowledge of the suite of Microsoft Office products
• Ability to manage pressure in an environment of high volume processing with tight turnaround times

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

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