Credit Coach Team Leader – ScoreUp… at Financial… · Bellville

Credit Coach Team Leader – ScoreUp (Tygervalley)

Financial Wealth Holdings (FWH Group) · Bloemhof Building, Edward Street, Tygervalley, Bellville · Full-time, permanent, on-site · R20 000 – R25 000 per month basic, plus uncapped commission

About ScoreUp

ScoreUp is the FWH Group's credit wellness platform. Clients sign up, see their credit report, and get access to a range of products to improve their financial position. These include credit repair, clearance certificates, prescribed debt removal, debt review, legal services and insurance. We need an experienced Team Leader to run our Credit Coach team from lead to collection.

The role

You'll lead a team of Credit Coaches who advise clients on their credit reports and sell them the right mix of FWH Group products. You own the whole client journey: lead in, sale, admin and onboarding, and collection of the first and ongoing payments. We need someone who has run a team that does all of this, not only the sales part.

Products your team will sell

• Credit report analysis and credit repair
• Clearance certificates for clients who have finished or are finishing debt review
• Prescribed debt removal and disputing incorrect negative listings
• Debt review and debt counselling
• Legal services (debt mediation and legal assistance)
• Insurance products (funeral and life cover)

Key responsibilities

• Lead, motivate and manage a team of Credit Coaches selling several products to the same client
• Own the full client lifecycle: lead handling, sales conversion, admin and onboarding, and collections
• Drive targets for leads worked, conversion, cross-selling (products per client), first payments and collection rates
• Coach agents to spot each client's needs from their credit report and match them to the right product or products
• Make sure sales go through to collection with accurate, complete and compliant admin
• Monitor debit orders, failed payments and arrears, and set up follow-up and recovery processes
• Train agents on credit reports, negative listings, prescribed debt, clearance certificates and credit rehabilitation
• Coach through call listening, side-by-sides and regular one-on-ones
• Handle escalations, complaints and complex client queries
• Keep the team compliant with the NCA, POPIA, FAIS (for insurance sales) and internal quality standards
• Manage attendance, scheduling, adherence and floor discipline
• Run performance management (KPIs, performance improvement plans and disciplinary steps where needed)
• Report on the team's pipeline, sales, cross-sell, collections and performance to management

Minimum requirements

• Matric (Grade 12)
• At least 3 years as a Team Leader managing a sales team in a contact centre or financial services environment
• Proven experience of the full cycle: sales, admin and collections, from lead in to money collected
• Experience managing a team that sells several financial products to the same client, such as credit repair, clearance certificates, debt review, legal services or insurance
• Experience with credit reports, debt review, debt counselling or credit rehabilitation
• Practical knowledge of clearance certificates, prescribed debt and credit bureau reports (TransUnion, Experian, XDS, etc.)
• Strong understanding of debit orders, DebiCheck and collection processes
• A track record of hitting both sales and collection targets
• Strong coaching, people management and communication skills
• Comfortable working with reports, KPIs and MS Excel

Advantageous

• Debt review, debt counselling or legal collections industry experience
• Experience selling or managing the sale of insurance products (FAIS / RE5 a plus)
• Omni-channel contact centre experience (calls, WhatsApp, email)
• Experience with dialler, CRM or AI-driven contact centre technology
• English and Afrikaans
• Lives in the northern suburbs

Working hours

Monday to Friday, 08:00 – 17:00, plus one Saturday a month.

What we offer

• R20 000 – R25 000 basic salary plus uncapped commission
• Leadership development and career growth within a multi-entity financial services group
• The chance to help build a new credit wellness business from the ground up
• Modern offices in Tygervalley

How to apply

Apply via Indeed with your up-to-date CV. Shortlisted candidates will be contacted for an in-person interview at our Tygervalley offices. If you haven't heard from us within 2 weeks, please consider your application unsuccessful.

Pay: R20 000,00 - R25 000,00 per month

Ability to commute/relocate:

• Bellville, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have you managed the full cycle from lead to collection: sales, admin and collections? Please answer Yes or No.
• Which of these products has your team sold to clients? List all that apply: (a) Credit report analysis / credit repair (b) Clearance certificates (after debt review) (c) Prescribed debt removal / disputing negative listings (d) Debt review / debt counselling (e) Legal services (e.g. debt mediation, legal plans) (f) Insurance products (e.g. funeral or life cover) (g) None of the above

Education:

• High School (matric) (Preferred)

Experience:

• Team Leader managing a sales team: 3 years (Preferred)

Work Location: In person