NOC Manager (Network Operations / Engineering) –… at Filta · Manila

Description

Position at FiltaGlobal Philippines Inc.

Location: Work From Home - Greater Metro Manila

Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT

About the Company

Our client is a specialized networking services firm dedicated to designing and building enterprise-grade infrastructure. As industry leaders in complex network deployments including Wi-Fi, LAN, and security solutions, they partner with global technology providers to deliver high-end consultancy and technical excellence.

They are now looking for an experienced NOC Manager to join their growing team.

Why You’ll Love Working With Us

• HMO healthcare for you and your 1 dependent (with COVID insurance).
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
• 13th-month bonus and Government-mandated benefits.
• Equipment will be provided + internet allowance.
• Access to work in one of our Manila-based offices.
• Member Wellness Program + Regularization drink.
• Paid birthday leave + birthday cake.
• Welcome gift packs + Work anniversary gifts.
• Year-End Party + Christmas hamper.

What You’ll Be Doing

Reporting directly to Executive Leadership, you will lead the Network Operations Center and drive the maturity and growth of our client's Managed Services Practice. Blending people leadership with hands-on enterprise networking expertise.

Your responsibilities will include:

• Leading NOC Operations: Manage daily NOC performance, resource allocation, workforce planning, and SLA/KPI delivery across all managed clients.
• Driving Technical Leadership: Act as the senior technical escalation point for major incident management, complex network fault resolution, and technical governance.
• Scaling Managed Services (MSP): Develop scalable service delivery frameworks, enhance service catalogs, and drive operational efficiency and automation.
• Mentoring & Team Building: Coach, develop, and empower a high-performing team of network engineers and NOC officers.
• Managing Stakeholders & Escalations: Serve as the primary operational contact for key client escalations and conduct periodic service performance reviews.
• Continuous Service Improvement: Drive proactive monitoring initiatives, post-incident reviews (PIR), and root-cause analyses to prevent repeat incidents.

What You’ll Bring

• Experience: 3+ years in a NOC Manager, Technical Lead, Service Delivery Manager, or Senior Network Engineer role within a Managed Services Provider (MSP) environment.
• Technical Expertise: Strong background in enterprise networking, IT infrastructure management, SLA delivery, and incident handling.
• Hands-on Capability: Proven capability to troubleshoot, validate, and guide enterprise network solution designs and escalations.
• Leadership Skills: Demonstrated success in coaching team members, managing workforce capacity, and leading high-performing technical teams.
• Communication: Exceptional written and verbal English communication skills with strong customer-facing and conflict resolution abilities.

Bonus Points For:

• Cisco CCNP Enterprise, CCIE, or ITIL Foundation / Practitioner certifications.
• Hands-on experience with Cisco Enterprise, Cisco Meraki, Aruba Networking, SD-WAN, Enterprise Wireless, or Network Security solutions.
• Proficiency with monitoring, ticketing, and alerting platforms (e.g., ConnectWise, ServiceNow, LogicMonitor, SolarWinds).

Ready to Apply?

We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.

Want to fast-track your application? Connect with Gizelle on LinkedIn.

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