Lexus Technology Specialist at Fields Lexus… · Glenview

Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

What We Offer - Benefits

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

Job Duties

1. New Vehicle Deliveries

The Technology Specialist is responsible for providing every customer with a personalized technology orientation during their vehicle delivery.

• Assist sales consultants with new and pre-owned Lexus deliveries.

• Set up Lexus app accounts and connect customers to their vehicles.

• Demonstrate Apple CarPlay, Android Auto, Bluetooth and navigation.

• Set up driver profiles, memory seats and personalized vehicle settings.

• Explain Lexus Safety System+ features and driver-assistance technology.

• Demonstrate remote start, Digital Key and other available connected services.

• Ensure customers understand their vehicle's essential features before leaving the dealership.

Expectation: Every eligible customer should receive a complete technology orientation, with the customer experience prioritized over rushing the delivery.

2. Customer Follow-Up and Support

• Contact customers after delivery to answer technology-related questions.

• Schedule follow-up appointments for customers who need additional assistance.

• Help existing Lexus owners with software updates, phone connectivity and Lexus app questions.

• Assist customers with connected-service subscriptions and available trials.

• Escalate unresolved technical issues to the service department or Lexus support.

3. Sales Department Support

• Assist sales consultants with technology demonstrations during test drives and showroom visits.

• Maintain working knowledge of new Lexus models, technology updates and available features.

• Help prepare customer vehicles for technology orientations.

• Provide technology training and updates to sales consultants.

• Support the sales department during busy delivery periods.

• Organize the car lot.

• Assist with dealer trades from time to time.

4. Service Department Support

• Assist service customers with technology questions during service visits.

• Schedule technology appointments for customers needing additional training.

• Troubleshoot basic connectivity and infotainment issues.

• Refer mechanical, electrical or unresolved software concerns to certified service technicians.

5. Administrative Responsibilities

• Document completed deliveries and customer technology appointments in the CRM.

• Track outstanding customer technology concerns and follow up until resolved.

• Maintain a daily schedule of deliveries and technology appointments.

• Complete required Lexus training and maintain applicable certifications.

These responsibilities are consistent with Lexus's established specialist program and current dealership job descriptions.

Suggested Performance Expectations

Proposed dealership targets, not Lexus corporate requirements.

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Performance measure	Suggested target
Eligible deliveries offered an orientation	100%
Post-delivery customer contact	Within 48 hours
Customer technology appointments	Within 2 business days
CRM documentation	Same day
Technology training	Weekly
Outstanding customer concerns	Reviewed daily

I would also establish a clear division of responsibility: the sales consultant owns the sale and overall delivery experience, while the Technology Specialist owns technology education, setup and subsequent technology support. This helps avoid confusion about accountability and keeps the specialist available for both new and existing Lexus customers.