Account Executive at Fathom in Seattle, WA

Summary: Fathom, part of The Access Group, is seeking an Account Executive to join their team. The role involves engaging with new trial users, guiding them through onboarding, and ensuring a positive customer experience as they transition to paid subscriptions. Responsibilities: - Engage with new trial users and prospects, understanding their goals and showing how Fathom can support their business and progress them towards a paid subscription - Guide trial users through onboarding, follow-ups and re-engagement, helping them move smoothly from trial to paid subscription and into Account Management when they’re ready - Share practical advice, training and best practices so customers feel confident using Fathom day to day and know where to go for ongoing support - Work closely with Marketing and global teams to support webinars, customer content and activities that improve engagement, adoption and overall customer experience Required Qualifications: - Experience in a customer-facing role, such as sales, customer success or support - Confidence explaining software products in a clear, simple way to non-technical users - An interest in accounting, finance or how businesses use data to make better decisions - Experience keeping customer records and sales activity up to date in a customer relationship management (CRM) system, with a structured and organized approach to follow-ups and pipeline management - Authorization to work in the U.S. without employer sponsorship, now or in the future, is required for this opportunity Required Skills: Customer Relationship Management (CRM), Software Product Explanation, Customer Success, Sales, Customer Support Benefits: 22 days paid time off, 11 company paid holidays, Medical, dental & vision insurance, 5% 401(k) company match, A range of other benefits that you can choose from