Customer Service & Sales Representative at Farmers… · Antioch

Job Description Farmers Insurance - Ana Alvarez Agency is rapidly growing. We are looking to hire the right individual to join our outstanding customer service team. We are currently seeking a full-time position. Tue to Saturday position Our Customer Service Sales Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining product knowledge, and answering any questions our clients may have. Sales are also implemented, as well as marketing events, and new leads are generated. We do ot just want to hire someone who needs a job; we want to hire the right individual that fits our agency culture. Customer and employee success and satisfaction are our top two priorities. The two go hand in hand, and they build each other up. This position also involves Insurance and/or office experience. *APPLY TODAY **All applicants must complete an online assessment when applying for this position to be considered further. If not completed, your application will not be reviewed. ** Benefits Paid Time Off (PTO)###Dental Insurance###Vision Insurance###Life Insurance###Hands on Training###Career Growth Opportunities###Tuition Reimbursement### Responsibilities Guide current policyholders through coverage changes, answer questions about their existing plans, and identify opportunities to protect them appropriately. Reach out to existing clients to discuss new product offerings that could better protect their families and assets. Process policy payments, changes, and renewals with meticulous attention to detail. Document client interactions accurately in our internal systems. Collaborate with the team to reach agency goals while maintaining a focus on individual client needs. Resolve concerns or claim-related questions with empathy and clear, actionable information. Requirements Customer Service: Excellent communication, active listening, empathy, patience, and professionalism. Insurance Knowledge: Understanding of auto, home, renters, commercial, liability, deductibles, and coverage options. Sales Skills: Lead generation, quoting, cross-selling, upselling, handling objections, and closing sales. Problem-Solving: Ability to resolve billing issues, policy changes, claims inquiries, and customer concerns. Customer Retention: Building strong relationships, following up, and maintaining customer loyalty. Organization: Time management, multitasking, attention to detail, and accurate documentation. Technical Skills: Experience with insurance systems, carrier portals, CRM platforms, and Microsoft Office. Work Ethic: Accountability, initiative, teamwork, adaptability, and willingness to learn and be resourceful. Bilingual skills are a significant plus for serving our local community. Spanish-English preferred.