Bilingual Client Service Coordinator at Family… · Lincoln

Summary: Family Service Lincoln is dedicated to helping families thrive, and they are seeking a Bilingual Client Service Coordinator. The role involves assisting clients with certification and enrollment, maintaining records, and providing support to the Senior Client Service Specialist while promoting breastfeeding and cultural sensitivity. Responsibilities: - Certification and Enrollment of Clients - Check-in clients - Assess identification/residency/income eligibility and obtain demographic information for each client - Explain WIC rights and responsibilities to each client - Complete the clerical portion of the certification process - Support and assist the Senior Client Service Specialist in performing their duties - Perform phone duties and other office tasks - Issue eWIC cards and PIN - Schedule appointments - Complete satellite clinic duties - Promote breastfeeding - Make referrals and document them in Journey - Be knowledgeable about WIC food packages - Support the Breastfeeding Peer Counselor program by referring relevant participants - Maintain accurate records and documentation - Organize and maintain work areas and program supplies - Complete the state WIC Personal Activity (PAR) timesheet - Embraces and displays sensitivity relative to the cultural and socioeconomic characteristics of the agency's service population - Completes work assignments/expectations within the agency's mission of Helping Families Thrive and embodies the agency's core values by being family-focused, adaptable, passionate, collaborative, accountable, and preventative - Performs other duties as assigned Required Qualifications: - Bilingual in English and Spanish - Must have breastfed at least 1 baby for at least 6 months - Ability to pass a translation skills assessment - Knowledge of and ability to utilize office procedures, skilled clerical techniques, and office equipment - High School diploma or GED equivalent Preferred Qualifications: - Experience in operating personal computers and knowledge of word processing, databases, and WIC Journey software is desirable Required Skills: Translation skills, Clerical techniques, Office procedures, Office equipment operation, Word processing, Databases, WIC Journey software, Bilingual English and Spanish