Analyst Suppt Svcs IT I at Family & Children's Services in Tulsa, OK

ANALYST SUPPT SVCS IT I Job Summary: The Support Services Analyst I is responsible for Tier 1 desk-side computer hardware and software support, configuration, deployment, installation, inventory, and troubleshooting. This is a fully onsite position requiring a physical presence at agency locations to facilitate hardware deployment and face-to-face user assistance. POSITION SPECIFIC DUTIES & RESPONSIBILITIES:     • Provide Tier 1 desk-side and Help Desk support for desktop hardware, software, and network connectivity. • Resolve issues through remote and on-site assistance, ensuring timely ticket closure in the ITIL-based tracking system. • Configure, deploy, and maintain technology equipment such as computers, printers, scanners, and peripherals. • Manage hardware and software inventory and ensure accurate documentation. • Collaborate with IT Engineering on projects and infrastructure improvements. • Complete special projects as assigned, prioritizing tasks with the IT Support Services Manager. • Provide technical assistance for agency events and maintain organized IT labs and work areas. • Assist in acquiring network equipment, computers, and peripherals. • Research and recommend hardware and software solutions to meet agency needs. • Participate in ongoing training programs and maintain technical proficiency. • Support end-user training and provide guidance on technology use. • Work with vendor technical support to diagnose and resolve hardware/software problems. QUALIFICATIONS EDUCATION: • Must be a high school graduate or have HS equivalent • Associate's degree preferred EXPERIENCE: • Experience in computer maintenance and user support required. PERFORMANCE COMPETENCIES: • Communication • Decision Making • Engagement • Initiative and Accountability • Interpersonal • Learning • Organizational Alignment • Quality of Work KNOWLEDGE/SKILLS/ABILITIES: • Ability to work with the public, maintain an effective working relationship with agency employees, always maintain a professional manner, and maintain confidentiality. • Must have outstanding interpersonal, communication, presentation, and computer skills. • Must be independent, a self-starter, multi-task oriented, and energetic. • Must be able to work closely with vendors, support agencies, and staff at multiple agencies. • Must be able to work non-standard hours to complete projects, assist with infrastructure conditions, and as work demands. • Strong understanding of technologies and processes. • Experience supporting remote users. • Strong knowledge of technology CERTIFICATIONS/LICENSES: • Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office. SAFETY SENSITIVE JOB CLASSIFICATION: This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act.  Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing.  Marijuana is one of the substances included in the drug panel screening.  Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.