Director-Information Technology at Faith… · Norfolk

The mission of Faith Health is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Job Summary: The Director of Information Technology (IT) is responsible for all functions of the department and requires a sound knowledge of IT. The Director of IT will have demonstrable skills in leadership, management, interpersonal relations, conflict resolution, and problem solving. The functions of the Director of IT include: financial management of the department including budget development and ongoing evaluation; management of human resources; responsibilities and duties as a member of a multi-disciplinary team; leadership as a mentor for staff members; strategic planning; day to day operations; procurement and maintenance of supplies and equipment, including purchasing capital equipment; contract maintenance; maintaining and developing hospital policies and procedures; identifying and implementing performance improvement initiatives and evaluation effectiveness; maintain departmental regulatory compliance; developing and maintaining the department chargemaster; developing and implementing a patient/customer focused staffing plan. The Director of IT participates in, or delegates appropriate participation in all performance improvement teams, medical staff committees and work teams. The Director of IT will oversee the development, implementation, and use of technology throughout the health system, working closely with the Chief Information Officer to assess and address needs of the organization. Develops policies, directs and coordinates Information Technology team activities, such as network design, storage design, and server and data center management. Maintains information technology strategies by managing staff, researching and implementing technological strategic solutions. Responsible for providing consultation and advising on issues relating to Information Technology. Areas of responsibility include the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading facility-wide efforts to improve the effective use of technology. The Director participates in, or delegates appropriate participation in all performance improvement teams, medical staff committees and work teams.

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Essential Job Duties and Responsibilities:

• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Develops, directs, and coordinates budget preparation for Information Technology Department: secures approval of and monitors the budget for appropriate utilization of resources. Recommends space and other capital resources needed by the department. Prepares all reports required by Chief Information Officer.
• Directs technological research by studying organization goals, strategies, practices, and user projects
• Completes projects by coordinating resources and timetables with user departments and data center.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Communicate regularly with executive management and all users of information services and systems.
• Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
• Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review.
• Maintains quality service by establishing and enforcing organization standards.
• Ensures technology is accessible and equipped with current hardware and software.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Works with IT Management team to provide high quality service and support to Faith Health.
• Oversees the management and maintenance of Faith Health infrastructure to maximize uptime and availability.
• Maintains a high level of professional responsibility and performance outlined in Faith Health Performance Standards. Promotes effective working relations and works effectively as part of a department team inter- and intradepartmental to facilitate the department’s ability to meet its goals and objectives.
• Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Actively endorses and promotes performance improvement within all areas of responsibility and on an organization-wide basis.
• Implements and manages performance improvement activities within all service areas provided by the department.
• Identifies and implements suggestions for improving services, working relationships and the work environment through appropriate channels.
• Consistently works in a cooperative and proactive manner with all other department directors/service line managers and departments to facilitate resolution of identified opportunities for process improvement.
• Proactively identifies areas for improvement within the department and organization wide.
• Accountable for keeping the Chief Information Officer informed of all critical issues and progress made in process improvement activities.
• Accountable for providing monthly Performance Progress reports to the Chief Information Officer and Faith Health’s Executive Team.
• Consistently provides follow-through and accountability for all assignments given by the Chief Information Officer, Faith Health’s Executive Team or CEO.

Essential Management/Leadership Duties and Responsibilities:

• Accomplishes department objectives by managing staff; planning and evaluating department activities.

• Organizes and oversees the staff by recruiting, selecting, orienting, and training employees. Coaches, counsels, and disciplines employees.

• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results. Conducts performance evaluations that are timely and constructive.

• Ensures a safe, secure, and legal work environment.

• Contributes to team effort by accomplishing related results as needed.

• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards that will improve day-to-day operations.

• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective financial actions.

• Develops personal growth opportunities.

• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending improvements.

• Projects a positive image of the organization to employees, patients, customers, and the community.

• Using Hardwiring for Excellence tools and techniques; Leadership Evaluation Management (LEM); My Rounding.

• Accountable for keeping the Vice President (DON) informed of all critical issues and progress made in process improvement activities.

• Maintain attendance at 85% of all Department Director Management Meetings, and at all committees and work teams as appropriate.

Essential Organizational Duties and Responsibilities:

Promotes organizational mission, vision and values. Demonstrates respect and regard for dignity of all patients, families, visitors, and co-workers to ensure a professional, responsible and courteous environment. Maintains a high level of professional responsibility and performance outlined in Faith Health Performance Standards. Promotes effective working relationships and works effectively as part of a department team (inter- and intradepartmental) to facilitate the department’s/clinic’s ability to meet its goals and objectives.

Maintains current knowledge/certification/licensure per organization policy. Pursues professional growth and development. Attends continuing education programs in order to maintain licensure. Attends organization sponsored training programs as required. Maintains certifications as determined by department/clinic policy.

Practices within legal boundaries and according to organization policy and procedures.

Functions as role model for current and new staff.

Facilitates problem resolution among coworkers as observed by management and peers.

Demonstrates a constructive approach during all interactions with coworkers and management toward the organization.

Promotes the profession of healthcare workers in the community.

Presents neat appearance in proper attire and identification as required by the position, department and the organization.

Continuously displays a positive attitude within the department/clinic and across departmental lines to contribute to the overall customer service program.

Serves in committees and assist with programs of the hospital to constantly improve the quality of health care and promote good public relations.

Completes all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.

Understands and adheres to Faith Health Corporate Compliance Plan, Personal Conduct Policy, Grievance Process, Confidentiality, Safety & Security, Infection Control, HIPAA and other departmental and organizational policies, procedures and guidelines.

Must be able to remain awake and alert during working hours. Physical presence at facility is required during scheduled working hours to perform job functions. Work in a timely manner, within the time allotted for the shift per census count.

Performs other duties as assigned.

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.