F ZEEN RETREATS→
Groom/ Bell Boy at F ZEEN RETREATS · Lourdata
Skills
Job Description
As a Groom you will welcome guests and carry luggage while escorting them to their rooms. You will explain features of rooms and accommodation facilities.
About us
F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F ZEEN moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F ZEEN is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.
What you’ll do
Welcome guests at the main entrance, and greet them appropriately as per the time
Escort guests to their rooms and explain hotel facilities
Assist the guests to deliver all baggage, messages, and packages to guests and do several other tasks according to the guest’s request
Receive and store the guest luggage and keep a proper record of level tags
Store the guest’s luggage in the luggage room and respond to their request
Tie the luggage tags to the guest’s luggage
Guide the guests to arrive at the Reception Desk and to wait beside them
If guest want to change the room be prepared for, transferring baggage from one room to another
Clean and maintain the baggage room and work area assist in maintaining
Report to the Reception Desk about any malfunctioning equipment
Maintain and upkeep the appearance of the hotel lobby and entrance
Perform other duties as per assign
Previous work experience as a Porter or Bell Boy, ideally in a 5* hotel environment
Excellent command of the English language
Knowledge of any additional language will be considered as an asset
Professional attitude and appearance
Ability to be resourceful and proactive when issues arise
Excellent interpersonal & communication skills
Multitasking and time-management skills, with the ability to prioritize tasks
Teamwork spirit and customer service attitude
Positive working environment
Training and career development
Competitive remuneration package
Single or double occupancy accommodation at fully equipped apartments
Daily meals
Uniforms
Transportation from and to the hotel for duty
Other seasonal perks & benefits also in addition to results
Join Our Team
A team that is built on respect and excellent service over collaboration
A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences
A team of happy employees, that are driven within their working environment to contribute to a common goal
A team that celebrates achievements made individually and encourages positive attitude and integrity
A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
A mindful and considerate, people-oriented workplace
A family-run company with exceptional high standards both for the guests and the employees alike