AI Learning Services Specialist (LSS) - Learning and… at EY · Toronto

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

AI is transforming how organizations operate, create value, and develop talent. As EY Canada accelerates its AI transformation, L&D continuous to play a critical role in helping our people build the skills, mindsets, and behaviours needed to thrive in an AI-enabled future.

As an AI Learning Services Specialist, you will help bring EY Canada's AI learning strategy to life through exceptional program delivery, learner support, and operational excellence. Reporting to our Deployment Manager and working closely with the AI Learning team, business stakeholders, vendors, and subject matter experts, you will coordinate and deliver innovative learning experiences that help our people build practical AI capabilities and confidently adopt emerging technologies in their day-to-day work.

This role is ideal for someone who combines strong project management and organizational skills with curiosity about AI and a passion for creating engaging learner experiences. You are highly organized, technologically savvy, thrive in fast-moving environments, and enjoy turning plans into seamless execution.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

• Coordinate the end-to-end delivery of AI learning programs, including virtual, in-person, and hybrid experiences.
• Manage learning logistics, communications, registrations, learner tracking, evaluations, and program administration.
• Support the execution of strategic AI learning initiatives and firmwide capability-building campaigns.
• Serve as a trusted point of contact for learners, stakeholders, facilitators, and vendors, ensuring a high-quality learner experience.
• Build and maintain learning content and assets, including LMS courses, learning pathways, SharePoint sites, registration platforms, resource hubs, presentations, and job aids.
• Leverage AI-powered tools and technologies to improve team productivity, streamline processes, and enhance learner engagement.
• Track participation, adoption, completion, and feedback data, transforming insights into recommendations for continuous improvement.
• Manage program invoices, vendor coordination, and reporting activities.
• Ensure compliance with continuing education (CE) requirements, privacy requirements, bilingual obligations, and internal governance processes.
• Identify opportunities to simplify processes, improve operational efficiency, and enhance the learner experience through automation and innovation.
• Contribute to a culture of experimentation, continuous learning, and innovation within the L&D team.

Skills and Attributes for Success

• Strong understanding of adult learning principles and learner experience best practices, with the ability to recommend effective learning approaches for diverse audiences.
• Experience supporting the design, delivery, and continuous improvement of learning programs, curricula, and capability-building initiatives.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• A proactive, solutions-oriented mindset with the ability to work independently and take ownership of deliverables.
• Strong project coordination and execution skills with exceptional attention to detail.
• Excellent relationship-building and customer service skills.
• Curiosity about AI, emerging technologies, and the future of work.
• Demonstrated ability to learn new technologies quickly and adapt to evolving priorities.
• Strong communication skills with the ability to create polished learning materials, learner communications, job aids, and presentations.
• Comfortable working with cross-functional teams and stakeholders across different service lines and levels of the organization.
• Demonstrated proficiency using AI-powered productivity tools such as Microsoft Copilot, or similar technologies to improve effectiveness and ways of working.

Qualifications

• 3 to 5 years of experience in learning and development, learning operations, talent development, program management, or a related field.
• Experience coordinating and delivering virtual and in-person learning programs.
• Experience working with learning management systems, preferably SuccessFactors.
• Strong proficiency in Microsoft Excel, including pivot tables and VLOOKUPs, and PowerPoint.
• Experience with Microsoft Teams, Zoom, SharePoint, and other digital collaboration tools.
• Experience managing learning data, reporting, and administrative processes.
• Experience working with external vendors, subject matter experts, and managing program logistics.
• Knowledge of continuing education requirements, compliance processes, or regulated learning environments is an asset.
• Bilingualism in English and French is considered an asset.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto/London/Ottawa/Waterloo: $68,400 to $102,600
• Vancouver/Victoria: $68,400 to $102,600
• Dieppe: $61,600 to $92,400

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.