Sales Associate at EXPRESS in Concord, CA

Summary: PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide, focusing on modern and effortless style in apparel. The Sales Associate role involves providing an excellent in-store shopping experience, maintaining store organization, and assisting with customer transactions and service-related issues. Responsibilities: - Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers - Follow company policies and procedures to ensure the safety of all our associates and customers - Assist with product launch changes according to company SOP - Provide a Great Customer Experience - Deliver on all aspects of the customer experience model - Process transactions quickly and accurately reducing the customers wait time - Positively resolve customer service-related issues as they arise and determine resolution or escalate further - communicate all issues and resolutions to Store Management - Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate - Other essential functions may occur as directed by your supervisor Required Qualifications: - Education: High School or Equivalent - Years of Experience: 0-2 of relevant job experience - minimum 6 months - Proficient in use of technology (iPad, registers) - Meets defined availability criteria, including nights, weekends and non-business hours - Meets physical requirements Preferred Qualifications: - Previous retail experience preferred - Customer service skills and ability to interact with customers - Strong verbal and written communication skills specifically with customers, sales leadership team and associates - Demonstrated collaborative skills and ability to work well within a team Required Skills: Use of iPad, Use of registers, Customer service skills, Collaborative skills Benefits: Medical, pharmacy, dental and vision coverage, 401(k) and Roth 401(k) with Company match, Merchandise discount, Paid Time Off, Parental leave for new moms and dads, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more., Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match., Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.