Restoration Project Manager at Express… · Myrtle…

Project Manager

Restoration Company

Position Summary

We are seeking an experienced and highly organized Project Manager to oversee residential and commercial restoration projects from initial loss through completion. The ideal candidate will have a strong background in the restoration industry, exceptional customer service skills, and extensive experience using Xactimate for estimating insurance claims. This role requires leadership, communication, project coordination, and the ability to manage multiple projects while maintaining profitability, quality, and customer satisfaction.

Required Qualifications

• Minimum of 2 years of hands-on Xactimate estimating experience
• Minimum of 3 years of restoration industry experience (water, fire, mold, storm, reconstruction, or related services)
• Demonstrated experience managing restoration projects from start to finish
• Strong understanding of insurance restoration processes and claim documentation
• Knowledge of IICRC standards and industry best practices
• Valid driver's license and acceptable driving record
• Ability to pass background screening and drug testing

Preferred Qualifications

• IICRC Certifications (WRT, ASD, AMRT, FSRT, OCT, or related)
• Experience working directly with insurance adjusters and carriers
• Construction or reconstruction management experience
• Prior supervisory or team leadership experience

Essential Duties and Responsibilities

Project Management

• Manage restoration projects from emergency response through project completion
• Develop project schedules, coordinate labor, subcontractors, and materials
• Conduct site inspections and ensure work is completed according to company standards and industry guidelines
• Monitor job progress, timelines, budgets, and profitability
• Resolve project issues quickly to minimize delays and customer disruption

Estimating and Documentation

• Create accurate estimates using Xactimate software
• Prepare scopes of work and supporting documentation for insurance carriers and property owners
• Review estimates with adjusters and negotiate claim approvals when necessary
• Update estimates, supplements, and change orders throughout the project lifecycle
• Maintain complete and accurate project files

Customer Relations

• Serve as the primary point of contact for homeowners, business owners, insurance representatives, and vendors
• Provide regular updates regarding project status and timelines
• Address customer concerns and ensure a positive customer experience
• Maintain professionalism during highly stressful property loss situations

Team Leadership

• Coordinate and supervise technicians, subcontractors, and vendors
• Ensure crews adhere to company policies and safety procedures
• Provide field guidance, support, and accountability
• Promote a culture of quality workmanship and customer service

Financial Management

• Monitor project budgets and job cost performance
• Ensure accurate billing and timely collection of project documentation
• Identify and pursue supplemental claim opportunities
• Maintain project profitability while delivering exceptional service

Knowledge, Skills, and Abilities

• Advanced proficiency in Xactimate estimating software
• Strong understanding of restoration techniques, drying procedures, and reconstruction practices
• Ability to interpret insurance policies and claim requirements
• Excellent organizational and time management skills
• Strong negotiation and conflict resolution abilities
• Proficiency with Microsoft Office and restoration management software
• Exceptional written and verbal communication skills
• Ability to manage multiple projects simultaneously in a fast-paced environment

Physical Requirements

• Ability to inspect active job sites, including attics, crawlspaces, and construction environments
• Ability to lift up to 50 pounds occasionally
• Ability to work in varying weather conditions and emergency response situations
• Availability for occasional after-hours or emergency calls

Ideal Candidate Profile: A restoration professional who can confidently inspect losses, write and negotiate Xactimate estimates, coordinate crews and subcontractors, communicate effectively with customers and insurance adjusters, and drive projects to successful completion while maintaining profitability and customer satisfaction.

Pay: $60,000.00 - $70,000.00 per year

Work Location: In person