Collection Analyst at Experian · Heredia

companyDescription
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
jobDescription
Summary
As a Collections Analyst /Accounts Receivable.Administrator.II supporting Global Finance Services (GFS), you will manage customer account inquiries, resolve outstanding balances, and process payments to ensure account accuracy and currency. You will respond to documentation and information requests, coordinating with internal departments to meet client requirements. You will be a contact for all partners, ensuring communication. You will contribute to the efficiency of collections operations while ensuring compliance with service standards and internal policies. You will report directly to the Accounts Receivable Supervisor.
Main Responsibilities:
Manage inbound and outbound communications with clients by phone and email to address payment inquiries and ensure collections.
Document and communicate resolutions to both our teams and external clients regarding billing discrepancies and account issues.
Promote communication between customers and internal collectors, ensuring prompt and accurate responses to inquiries.
Manage accounts receivable, maintaining accurate records and updating collection activities in the system.
Analyze aging reports and escalate high-risk accounts, supporting financial close processes and reporting.
Collaborate with Finance, Sales, and Credit teams to resolve issues and improve collection efficiency.
qualifications
High School Diploma as a minimum requirement. Bachelor's degree in finance, Accounting, Business Administration, or a related field as an ideal.
1–3 years of experience in collections, accounts receivable, or credit analysis.
Proficiency in ERP systems such as SAP, Oracle, or similar financial platforms.
Knowledge of accounting principles related to receivables and collections.
Experience with aging reports, reconciliations, and financial close processes.
additionalInformation
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks:
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
This is a fully remote job opportunity. #LI-Remote
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.
Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.