In-house Account Management Coordinator at Expeditors… · Hong Kong

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

• Serve as the primary operational contact for assigned customer accounts.
• Support customers’ day‑to‑day logistics and supply chain operations in accordance with SOPs.
• Coordinate internally with origin offices, hubs, vendors, brokers, and 3PLs to ensure smooth execution.
• Manage shipment bookings, routing, and operational approvals (air/ocean/factory loads).
• Handle shipment exceptions, delays, and non‑compliance, ensuring timely resolution.
• Conduct root cause analysis for service failures and drive corrective actions.
• Monitor and verify SLA performance and shipment timelines.
• Maintain clear communication with internal stakeholders and customers on shipment status and risks.
• Prepare regular operational and performance reports for customer accounts.
• Support continuous improvement initiatives and take on additional responsibilities as required.

Qualifications

• University graduates with 1-2 years of working experience in the freight forwarding industry are required.
• Fresh graduates with positive attitude are also welcome.
• Fluent in written and spoken Cantonese, English, Mandarin and Korean.
• Excellent communication and interpersonal skills, very customer minded and detail oriented.
• General PC knowledge dealing with e-mail and Windows applications.

Additional Information

Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Shortlisted candidates will be notified within 6 weeks.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.

Expeditors is an equal opportunities employer and works towards a smoke free environment.