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CX Trainer at EXL in Gurugram, Haryana, India
Mid LevelOn-siteFull-timeGurugram, Haryana, India
Job Description
CX Trainer
Location: Gurugram, Haryana, India
| Description for Internal Candidates |
- Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
| Responsibilities for Internal Candidates |
- Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
| Qualifications for Internal Candidates |
- Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures