Sr Cloud Operations Engineer at Evolver Commercial in SF, CA

Evolver is seeking an experienced Senior Cloud Operations Engineer to provide hands-on operational support across Microsoft Azure, VMware, and other critical enterprise platforms. The successful candidate will bring strong technical expertise, an automation-first mindset, and the ability to operate effectively in a 24x7 enterprise environment.

This role will serve as a senior technical escalation point for managed L1 support teams, resolving complex incidents that require deeper troubleshooting, technical judgment, infrastructure changes, vendor engagement, or root-cause analysis. The engineer will partner closely with Cloud and Infrastructure Engineering teams to ensure production services are stable, secure, resilient, and operationally supportable.

Responsibilities

• Provide L2 operational support across Microsoft Azure, VMware/VMware Cloud Foundation, Windows, Linux, and hybrid infrastructure.
• Serve as a technical escalation point for managed L1 support teams, taking ownership when established troubleshooting procedures do not resolve an issue.
• Troubleshoot complex Azure services, including computer, networking, storage, identity, Key Vault, Azure Monitor, App Services, RBAC, and related platform services.
• Support VMware technologies including VCF, vSphere, vCenter, ESXi, and virtual machine infrastructure.
• Diagnose complex incidents through log correlation, monitoring telemetry, configuration analysis, deployment history, and Infrastructure-as-Code.
• Support monitoring, alerting, and incident response using Azure Monitor, Dynatrace, PagerDuty, ServiceNow, or comparable enterprise platforms.
• Participate in major incident response, Problem Management, root-cause analysis, and implementation of permanent corrective actions.
• Support and troubleshoot CI/CD pipelines, Infrastructure-as-Code, and automation using technologies such as Terraform, Azure DevOps, Git/GitHub, Ansible, PowerShell, and Python.
• Partner with dedicated Engineering teams to transition new capabilities into production and ensure appropriate monitoring, documentation, support procedures, and operational readiness.
• Develop and improve runbooks, knowledge articles, automation, and troubleshooting procedures that enable L1 teams to resolve recurring issues independently.
• Open and manage technical escalations with Microsoft, Broadcom/VMware, and other third-party providers when necessary.
• Participate in scheduled on-call rotations, after-hours support, maintenance activities, and major incident response as required.

Basic Qualifications

• 8 years of experience in Cloud Operations, Infrastructure Operations, Systems Engineering, Site Reliability Engineering, or a related technical role.
• 5 years of hands-on experience supporting Microsoft Azure production environments.
• 5 years of experience with Microsoft Azure infrastructure and platform services.
• 5 years of experience with VMware technologies, preferably including VMware Cloud Foundation, vSphere, vCenter, and ESXi.
• 5 years of experience with Windows Server administration and troubleshooting skills, with working knowledge of Linux.
• 5 years of experience with enterprise monitoring and observability platforms such as Azure Monitor and Dynatrace.
• 5 years of experience with PagerDuty or comparable enterprise on-call and incident-response platforms.
• 5 years of experience with ServiceNow or comparable ITSM platforms and working knowledge of Incident, Problem, and Change Management practices.
• 5 years of experience with Terraform or similar Infrastructure-as-Code technologies.
• 5 years of experience with automation or scripting using PowerShell, Python, Bash, or similar technologies.

Preferred Qualifications

• Microsoft Azure certifications such as AZ-104 or AZ-305.
• VMware/VCF engineering or administration experience and relevant VMware certification.
• Experience with Docker, Azure Kubernetes Service (AKS), containerized workloads, or container orchestration.
• Familiarity with GCP, Snowflake, Azure SQL Managed Instance, or Azure Data Factory.
• ITIL Foundation certification or practical experience working within ITIL-aligned operational processes.
• Experience supporting highly regulated or financial-services environments.
• Familiarity with CI/CD pipelines, Git-based workflows, and modern DevOps practices.
• Demonstrated ability to independently troubleshoot complex, cross-platform production incidents.
• Strong communication skills and the ability to work across managed service providers, operations teams, engineering teams, and technology vendors.
• Ability to participate in scheduled after-hours and on-call rotations.

Evolver is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Actual salary will depend on factors such as skills, qualifications, experience, market and work location. Evolver offers benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. The annual salary for this position in the San Francisco Bay Area is $165,000 - $180,000 USD.