Sales Order Processing Executive at Euromonitor… · Cape Town

Euromonitor International is the world’s leading independent market research company, providing strategic and tactical insight into products, services, industries and consumers around the world. We are a global organisation that values integrity, curiosity, collaboration, empowerment and diversity. This role offers exposure to a fast-paced international business, opportunities for learning and development, and the chance to contribute to a Finance function focused on improving processes, strengthening controls and supporting the wider business.

The Sales Order Processing Executive will sit within the Cape Town Finance Centre of Excellence and report to the Sales Order Processing and Credit Control Manager. The role is responsible for the accurate and timely processing of customer contracts, sales orders, invoices and credit notes across Euromonitor’s global business.

The successful candidate will work closely with Sales, Credit Control, Finance and Business Systems colleagues to ensure customer orders are processed correctly, billing queries are resolved promptly, invoices are raised in line with contractual terms, and internal records are accurate and audit-ready. This is a detail-focused operational role requiring strong organisation, good communication skills and a proactive approach to customer service and process improvement.

Key accountabilities

Sales order processing and invoicing

• Process customer contracts, sales orders, renewals, amendments and web orders accurately and in line with agreed procedures and approval requirements.

• Raise sales invoices and credit notes promptly, ensuring billing details, pricing, tax treatment, purchase order references and contractual terms are correct.

• Ensure sales order and invoice records are accurately maintained in internal systems to support reliable revenue reporting and audit requirements.

• Review order documentation to ensure required approvals, signed contracts and supporting evidence are complete before invoicing.

• Support month-end, quarter-end and year-end deadlines by ensuring relevant orders, invoices and credit notes are processed on time.

Query resolution and stakeholder support

• Respond to sales order, invoicing, customer set-up and billing queries from Sales, Credit Control, clients and internal Finance colleagues in a timely and professional manner.

• Use internal ticketing or workflow systems to manage queries through to resolution, escalating issues where appropriate.

• Work closely with Credit Control to support cash collection by providing accurate billing information, resolving invoice disputes and ensuring credit notes or re-issued invoices are processed when required.

• Support Sales teams by helping to resolve order processing issues, customer procurement requirements and invoice portal queries.

• Maintain a customer-focused approach while ensuring internal policies, controls and approval processes are followed.

Controls, reporting and process improvement

• Follow agreed sales order processing controls, approval requirements and operational procedures consistently.

• Support internal and external audit requests by providing complete and accurate records, approvals and supporting documentation.

• Assist with routine checks and reconciliations to identify errors, missing information or process gaps.

• Contribute to the standardisation and improvement of sales order processing procedures across regions and entities.

• Identify recurring issues, bottlenecks or opportunities for improvement and raise these with the Sales Order Processing and Credit Control Manager.

• Undertake ad hoc tasks and projects as required to support the wider Finance team.

• Experience in sales order processing, billing, invoicing, accounts receivable, finance administration or a similar transactional finance role.

• Strong attention to detail and the ability to process high volumes of information accurately.

• Good understanding of invoices, credit notes, customer records, purchase orders and basic finance controls.

• Experience working with Sales teams, customers or internal stakeholders to resolve billing or order-related queries.

• Ability to manage competing priorities and meet month-end and business-critical deadlines.

• Good written and verbal communication skills, with a professional and service-focused approach.

• Intermediate Excel skills and confidence working with data, reports and reconciliations.

• Experience using Microsoft Dynamics 365, Salesforce, Zuora or similar ERP, CRM or billing systems is desirable.

• Experience working in a multi-entity, multi-currency or international business environment is desirable.

• Personal attributes

• Highly organised, accurate and able to work effectively to deadlines.

• Proactive and solutions-focused, with a willingness to take ownership of tasks through to completion.

• Collaborative and able to build positive working relationships with colleagues across Finance, Sales and other global teams.

• Customer-focused, professional and calm when dealing with queries or competing demands.

• Curious and open to improving processes, learning new systems and supporting change.

• Flexible and willing to support the wider team during peak periods, including month-end, quarter-end and year-end.

Our values

• We act with integrity

• We are curious about the world

• We are stronger together

• We seek to empower

• We find strength in diversity

International: not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis. With 16 offices globally there are regular opportunities for international transfer.

Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Excellent benefits: we offer highly competitive salaries, healthcare insurance, food vouchers, saving fund, plus generous holiday allowances and in many offices a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.