Ethios Enviro
Executive - Customer Relationship at Ethios Enviro · Ahmedabad
Mid LevelOn-siteAhmedabad, Gujarat
Job Description
1
Customer Relationship Management: -
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- Develop and maintain strong professional relationships with existing customers.
- Act as the primary point of contact for customer queries, requirements, and follow-ups.
- Maintain regular communication with customers regarding orders, deliveries, payments, and service requirements.
- Understand customer requirements and coordinate internally to ensure timely resolution.
- Ensure a high level of customer satisfaction and professional service.
2
Payment & Outstanding Follow-Up: -
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- Regularly follow up with customers for outstanding payments as per agreed credit terms.
- Coordinate with the Accounts/Finance team regarding customer outstanding balances.
- Maintain customer-wise payment follow-up records and ageing details.
- Send payment reminders and coordinate with customers for expected payment dates.
- Escalate overdue payments to the concerned Sales/Management team when required.
- Ensure proper documentation of payment commitments and follow-ups.
3
Order & Material Follow-Up: -
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- Follow up on customer purchase orders and ensure order details are correctly communicated internally.
- Keep customers informed about order status and expected delivery dates.
- Coordinate with the logistics team for delivery-related issues, delays, or discrepancies.
- Ensure proper documentation such as invoices, delivery challans, PODs, and other required documents.
4
After-Sales Service & Customer Support:-
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- Handle customer queries, complaints, service requests, and product-related concerns professionally.
- Coordinate with the Technical, Quality, and Sales teams for resolution of customer complaints.
- Track complaints from registration to final closure.
- Follow up with customers after service/complaint resolution to ensure satisfaction.
- Maintain proper records of customer complaints, actions taken, and closure status.
5
Internal Coordination: -
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- Coordinate effectively with Sales, Accounts, Production, Dispatch, Logistics, Technical, Quality, and Management teams.
- Ensure customer commitments are communicated internally and followed up until completion.
- Highlight delays, payment concerns, delivery issues, and customer complaints to the concerned department.
- Ensure smooth communication between customers and internal teams.