Estée Lauder Companies→
Key Account Manager (E-Retailers) at Estée Lauder… · Johannesb…
Mid LevelOn-siteJohannesburg,ZA-GP,South Africa
Job Description
Key Account Manager (E-Retailers)
Location: Johannesburg,ZA-GP,South Africa
Description
Position Purpose
- Drive profitable online sales growth across multiple brands and retail partners.
- Manage retailer relationships and execute commercial, promotional, and media plans.
- Deliver sales, profitability, forecasting, and digital shelf objectives.
- Collaborate with Brand, Marketing, Finance, Supply Chain, and external partners to maximise ecommerce performance.
Key Responsibilities
Account Management & Commercial Performance
- Manage retailer relationships and act as primary commercial contact.
- Develop and execute Joint Business Plans and trading calendars.
- Drive sales growth, promotions, launches, and commercial negotiations.
- Monitor performance, forecasting, stock availability, and key KPIs.
Retail Media & Activation (20%)
- Develop and execute retailer media plans aligned to business objectives.
- Manage campaign delivery, budgets, reporting, and optimisation.
- Partner with retailers, agencies, and brand teams to maximise ROI.
Sales & Financial Ownership
- Deliver sales and profitability targets.
- Manage promotional investment, advertising spend, rebates, and returns.
- Identify revenue growth opportunities and support forecasting accuracy.
Ecommerce & Digital Shelf Execution
- Optimise content, search visibility, assortment, merchandising, and conversion.
- Ensure launches and campaigns are executed effectively online.
- Maintain digital shelf standards and resolve execution issues.
Business Development & Analytics
- Identify growth opportunities, market trends, and competitive insights.
- Analyse sales, traffic, conversion, ROI, and stock performance to drive decisions.
Stakeholder Management & Reporting
- Coordinate retailer and brand activities through trading calendars.
- Provide performance reporting, insights, and business reviews.
- Build strong cross-functional and retailer partnerships.
Qualifications
- Job Specification & Experience
- Gauteng-based with occasional travel to retailers and regional meetings.
- 3-5 years' experience in Ecommerce, Key Account Management, Retail, Digital Marketing, or a related commercial role.
- Experience managing retailer relationships, promotions, launches, and trading activities.
- Strong understanding of ecommerce trading, retail media, digital shelf execution, and online sales performance.
- Advanced analytical, Excel, forecasting, and commercial skills.
- FMCG, beauty, fashion, or consumer goods experience advantageous.
Personal Characteristics- Commercially minded, analytical, and results-driven.
- Strong relationship-building, communication, and stakeholder management skills.
- Organised, proactive, and able to manage multiple priorities.
- Strong decision-making, prioritisation, and problem-solving abilities.
- Detail-oriented with a growth and business development mindset.
- • Experience in beauty, FMCG, fashion or another fast-moving consumer category advantageous.