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US E-Commerce Manager at Essity in Charlotte
Job Description
US E-Commerce Manager
Location: Charlotte, NC · Hybrid
U.S. E-Commerce Manager
HEALTH & MEDICAL • CHARLOTTE, NORTH CAROLINA • HYBRID
Shape how health and medical brands grow online. Ready to innovate for good, strengthen customer partnerships, and turn commercial insight into sustainable growth? Bring your e-commerce expertise to Essity and make your next move meaningful.
About the Role
As U.S. E-Commerce Manager, you will shape and execute Essity’s third-party e-commerce strategy, focusing on direct-to-consumer accounts and selected marketplace partners. You will manage customer relationships and account profitability while ensuring third-party activity complements the broader Amazon first-party business.
Based in Charlotte within our Health & Medical business, this role offers the opportunity to influence channel strategy, improve the online buying journey, and create sustainable, profitable growth. You will collaborate across Sales, Brand Marketing, Finance, Supply Chain, Customer Service, Category Management, and e-commerce media and content teams.
What You Will Do
- Strategy and Channel Development: Develop the long-term U.S. third-party e-commerce strategy and identify growth opportunities across direct-to-consumer accounts and selected marketplace partners.
- Commercial Account Management: Lead a portfolio of e-commerce partners, build trusted customer relationships, and create account-specific forecasts, sales objectives, merchandising plans, and portfolio strategies.
- P&L Ownership: Manage account profitability and deliver annual sales and trade-investment goals through disciplined planning, budgeting, and execution.
- Demand Generation: Drive consumer sell-out through content, promotions, advertising, digital merchandising, pricing, media, and other e-commerce levers.
- Performance and Insights: Use customer, shopper, and performance data to identify opportunities, improve the path to purchase, and turn insights into clear commercial actions.
- Operational Execution: Coordinate forecasts, product availability, investment, and account requirements to support consistent execution and maximize online performance.
- Cross-Functional Partnership: Work with the U.S. e-commerce team and wider business to align first-party and third-party priorities, share best practices, and represent customer and shopper needs in business planning.
Who You Are
- You have a bachelor’s degree, preferably in Business, Sales, Marketing, or a related discipline.
- You bring at least five years of B2C e-commerce and key account management experience, including work with direct-to-consumer customers, third-party marketplaces, or multichannel retailers.
- You have experience with P&L management, forecasting, business planning, digital marketing, online merchandising, and analytical tools such as Excel and Power BI. Familiarity with Seller Central, Vendor Central, CommerceIQ, Salsify, Skai, or comparable e-commerce platforms is valuable.
- You are commercially curious, analytical, resourceful, and solutions-oriented. You communicate and negotiate effectively, build productive customer relationships, adapt quickly, and influence stakeholders across functions and organizational levels.
- You are able to travel up to 15% to support strategically important customer relationships.
What We Can Offer You
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
Innovate for Good | Excel Together | Be You with Us
More About Charlotte
This is a hybrid position based in Charlotte, North Carolina, with travel of approximately 10–15% to important customer accounts.
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Additional Information
The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.
If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com
Together, we are improving lives, every day
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.