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Optometric Technician at EssilorLuxottica in Asheville, NC
Job Description
Requisition ID: 951607
Store #: 00T040 TV Optometry - Asheville T040
Position:Full-Time
Total Rewards: Benefits/Incentive Information
Triangle Visions Optometry has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.
Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.
Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.
JOB DESCRIPTION
GENERAL FUNCTION
The Optometric Technician at Target Optical creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service.
MAJOR DUTIES AND RESPONSIBILITIES
- Greets guests without delay when they enter the Shows urgency in providing service to guests and satisfying their needs.
- Determines the reason for the guest's visit; in store explains how to shop at Target Optical; in Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
- Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Opticians, Doctor or Retail Management when necessary.
- Shows patience and courtesy to indecisive or difficult guests and patients.
- Performs work accurately and thoroughly despite time pressure and guest volume. Identifies situations involving unsatisfied guests and acts quickly for resolution.
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handles and files all patient records in an organized and efficient manner.
- Places contact lens orders, processes shipments and properly submits invoices for payment.
- Accurately operates the POS system, when required, collecting proper payment following
- Takes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized.
- Informs management of potential safety opportunities.
- Demonstrates safe work practices.
- Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.
- Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
- Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
- Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.
BASIC QUALIFICATIONS
- Minimum of one-year strong guest service skills (internal/external)
- High School Graduate /GED or equivalent experience
- Strong communicator and listener to guests and associates.
- Strong basic math skills (addition, subtraction, multiplication, division)
- Strong interpersonal skills (friendly, caring, patient)
- Sales skills
- Knowledge of store merchandise
- Familiarity with cash register, computers and calculators
PREFERRED QUALIFICATIONS
- Previous experience in guest service, retail or optical
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.