Pharmacy Technician Care Manager - Sign… at EPIC Health · Southfield

Pharmacy Technician – Care Manager

Location: Southfield, MI
Employment Type: Full-Time
Schedule: Monday–Friday, no weekends
Training Schedule: 9:30 AM–5:00 PM
Work Arrangement: Fully onsite during training; eligible for hybrid/remote work after 90 days, subject to successful training completion and meeting performance quotas
Sign-On Bonus: $2,000 total – $500 at 3 months, $500 at 6 months, and $1,000 at 1 year

Transform Medication Management with EPIC Health

At EPIC Health, we believe better healthcare starts with making sure patients have the support they need to manage their health effectively. As a Pharmacy Technician – Care Manager, you will play an important role in helping patients understand and manage their medications, improve adherence, and navigate their care.

This position combines pharmacy knowledge with patient outreach, care coordination, medication management, and ongoing patient support. It is an excellent opportunity for a pharmacy professional who enjoys working directly with patients and wants to make a meaningful impact beyond the traditional pharmacy setting.

What You'll Do

Medication Reconciliation

• Review and document patients' medication histories for accuracy and completeness.
• Identify medication discrepancies and work with pharmacists and care teams to resolve issues.
• Ensure medication lists remain accurate and up to date.

Patient Education & Support

• Educate patients on medication use, potential side effects, adherence strategies, and proper medication management.
• Answer patient questions and connect patients with pharmacists, providers, or other members of the care team when appropriate.
• Build trusting relationships with patients through consistent communication and follow-up.

Medication Adherence Monitoring

• Monitor patient adherence using EHR systems and other available tools.
• Proactively contact patients who may be at risk for medication non-adherence.
• Identify barriers to adherence and communicate concerns to the appropriate care team.
• Follow established workflows and outreach protocols to support patient outcomes.

Care Coordination

• Assist with medication-related transitions of care, including changes following hospital or facility discharge.
• Coordinate medication refills, prior authorizations, delivery services, and other medication-related needs.
• Help patients navigate medication access and resolve barriers that may prevent them from following their treatment plans.

Patient Outreach & Documentation

• Conduct scheduled and proactive patient outreach by phone and other approved communication methods.
• Maintain accurate and timely documentation of patient interactions, interventions, and follow-up activities.
• Use EHR and other systems to track patient progress, outreach, and care-management activities.
• Meet established productivity, outreach, and quality quotas.

Collaboration with Healthcare Teams

• Collaborate with pharmacists, providers, care managers, and other clinical team members.
• Communicate relevant medication-related concerns and patient needs.
• Provide information and insights that support individualized care plans and improved patient outcomes.

Compliance & Quality

• Follow HIPAA requirements, applicable pharmacy regulations, and EPIC Health policies and procedures.
• Maintain patient confidentiality and protect sensitive health information.
• Participate in quality improvement initiatives focused on medication safety, adherence, and patient outcomes.
• Maintain accurate documentation and follow established clinical and operational workflows.

What You Bring

Required Qualifications

• Current Pharmacy Technician certification or license, as applicable, through a recognized credentialing organization such as PTCB or NHA.

• Previous pharmacy technician or pharmacy-related experience.
• Strong understanding of medications, medication safety, and pharmacy terminology.
• Excellent verbal and written communication skills.
• Comfortable communicating with patients by phone and working in a care-management environment.
• Strong attention to detail and accuracy.
• Ability to work independently while collaborating effectively with pharmacists, providers, and care teams.
• Strong organizational and time-management skills.
• Ability to meet established productivity and quality expectations.

Preferred Qualifications

• Experience in care management, medication adherence, chronic disease management, MTM, specialty pharmacy, or population health.
• Experience working with EHR systems, pharmacy software, and/or telehealth platforms.
• Experience conducting patient outreach and follow-up.
• Experience working with prior authorizations, medication refills, medication delivery, or transitions of care.
• Bilingual or multilingual skills are a plus.

Schedule & Work Arrangement

During Training

• Monday–Friday
• 9:30 AM–5:00 PM
• Fully onsite in Southfield, MI

After Training

After successfully completing training and meeting established performance quotas, employees may be eligible for a hybrid/remote schedule.

Available schedule options may include:

• 8:00 AM–4:00 PM
• 9:00 AM–5:00 PM
• 10:00 AM–6:00 PM
• 8:00 AM–6:00 PM, four days per week

No weekends required.

Hybrid/remote eligibility is based on successful completion of training, performance, productivity, quality, attendance, and business needs.

Sign-On Bonus

This position offers a $2,000 sign-on bonus, paid according to the following schedule:

• $500 after 3 months
• $500 after 6 months
• $1,000 after 1 year

Eligibility and payment are subject to applicable company policies and continued employment at each payment milestone.

Why Join EPIC Health?

As part of EPIC Health's care-management team, you'll have the opportunity to use your pharmacy knowledge in a patient-focused role that directly supports better health outcomes.

You'll work alongside pharmacists, providers, care managers, and other healthcare professionals while developing experience in medication management, population health, patient engagement, and care coordination.

What We Offer

• $2,000 sign-on bonus
• Competitive compensation

• Medical, dental, and vision benefits
• Professional development and career-growth opportunities
• Hybrid/remote flexibility after training and performance requirements are met
• Monday–Friday schedule with no weekends
• Multiple scheduling options after training
• Collaborative, mission-driven healthcare environment
• Opportunity to make a meaningful impact on patient care

Employment Requirements

Employment is contingent upon successful completion of applicable pre-employment requirements, which may include background checks, employment verification, credential/license verification, and other requirements applicable to the position.

EPIC Health is an Equal Opportunity Employer.

Apply today and join EPIC Health in helping patients achieve better health through better medication management.