Customer Service Representative at EPIC Fitness… · West…

Summary: EPIC Fitness Group dba Planet Fitness is seeking a Customer Service Representative to join their team. The role involves providing exceptional customer service to members, prospective members, and guests, ensuring a welcoming and comfortable experience at the fitness center. Responsibilities: - The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! - Answer phones in a friendly manner and assist callers with a variety of questions - The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests - Respond to member questions and concerns in a timely and professional manner - Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities Required Qualifications: - Must be 18 years of age or older - Punctuality and reliability is a must - Continual standing and walking during your shift - Continual talking to members and potential members in person and on the phone during your shift - Must be able to lift 45 pounds Preferred Qualifications: - Customer service experience preferred Benefits: Great growth opportunities - we are a dynamic and growing company, Set Schedule, Medical, Dental and Vision insurance benefits (available to eligible employees), Employee Referral Bonus Program, This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM., FREE Black Card Membership, 401(k) with generous employer match, Profit sharing program!, A sparkling clean work environment (where we all pitch in to keep the club pristine!), Contribute to changing people's lives every day by helping us create a healthier Planet, Work hard play hard with an amazing group of talented, dynamic team members, Employee Assistance Program (EAP)