Technical Account Manager at Environmental… · Gauteng

We are seeking a passionate and results-driven Technical Account Manager to lead client relationships, improve resource efficiency and support our mission of building a greener future. This role requires a technically inclined professional who can interpret electricity and water consumption data, identify trends and anomalies, and turn findings into practical client actions.

About ERO – www.eroafrica.co.za

Environmental Resource Optimizers (ERO) is a sustainability consultancy with more than two decades of experience helping businesses and communities reduce their environmental impact and improve resource efficiency. We work across the hospitality, private healthcare and education sectors, offering tailored solutions that support sustainable practices and long-term environmental stewardship.

Our expertise lies in optimizing energy, water and waste utilities through our Sustainable Environmental Management Programs (SEMP). These programmes combine monthly utility reporting, identification and investigation of anomalies, and advice on best practices and technologies. Education and awareness sessions with management and staff help make sustainable environmental management part of everyday operations.

Through technical insight, practical strategies and ongoing client support, ERO helps organizations achieve measurable improvements in resource efficiency, environmental performance and utility costs.

Position details

Reports to: Business Manager & Owner.
Working arrangement: Remote, with client travel and initial in-person training
Employment type: Full - Time

Client relationships and strategic support

· Serve as the primary liaison between clients and internal teams, building long-term relationships based on trust, technical credibility and responsive service.

· Onboard new clients and coordinate initial site visits to establish baseline energy and water use and understand site operations.

· Visit each assigned client site annually for tailored education and training in support of SEMP. Travel approximately 5–10 days per month across South Africa and, depending on the portfolio, elsewhere in Africa.

· Monitor client satisfaction, follow up on concerns and support retention through consistent service and demonstrated value.

· Assist annually with developing or updating each site’s environmental management plan.

Technical oversight and service delivery

· Conduct high-level energy, water and waste audits and support feasibility studies across multiple sites and clients.

· Develop a thorough understanding of client systems, major equipment, operating processes and metering arrangements.

· Assist with resolving utility supplier service issues, using technical evidence to support practical solutions.

· Stay informed about relevant emerging technologies, government incentives and sustainability best practices; involve specialists where required.

Technical analysis and sustainability delivery
Electricity and water analysis

· Read and interpret electricity interval data and load profiles. Understand kW, kWh, kVA, maximum demand, power factor and load factor, and explain their operational and cost implications.

· Identify excessive baseload, unusual peaks, overnight or weekend consumption, unexpected changes and equipment operating outside expected hours.

· Compare main intake and sub-meter consumption to identify major users and investigate unexplained differences, allowing for meter coverage and reporting periods.

· Understand time-of-use tariffs and demand charges, and distinguish consumption changes from tariff-driven cost increases.

· Relate electricity use to HVAC and chillers, hot-water systems, pumps, laundry and other major loads; account for solar, generators and supply interruptions where relevant.

· Interpret water readings and consumption in liters and kilolitres. Identify continuous overnight flow, suspected leaks and consumption inconsistent with occupancy or operations.

· Investigate anomalies with site teams and metering providers, document possible causes and follow up until corrective actions have been assessed.

Data analytics and reporting

· Compile, analyze and present monthly reports on energy, water, waste and carbon performance within the agreed client scope.

· Validate inputs and investigate missing intervals, duplicate records, meter resets, incorrect units, scaling errors and communication failures before reporting.

· Assess monthly, year-on-year and year-to-date trends. Benchmark performance using appropriate measures such as kWh or kL per occupied room night, bed night or other activity unit.

· Consider occupancy, weather, operating hours and site changes when explaining performance. Distinguish measured facts from suspected causes and disclose estimates or data limitations.

· Develop technical reports with prioritized, actionable recommendations, expected benefits and clear follow-up responsibilities; prepare presentations and case studies.

· Conduct SEMP assessments to determine ECO grading and identify improvement opportunities in line with ERO procedures.

Sustainability strategy and innovation

· Assist clients with sustainability budgets, targets, performance tracking and long-term planning.

· Support the development and implementation of tailored conservation initiatives, including equipment evaluation and indicative cost-benefit assessments.

· Track implemented measures against suitable baselines, documenting assumptions and avoiding unsupported savings claims.

· Stay informed about sustainability trends, technologies and regulatory developments relevant to client operations.

Internal collaboration and knowledge sharing

· Support other account managers in client meetings and project management tasks; share technical findings and lessons learned.

· Coordinate monthly, quarterly and annual client review meetings as agreed and maintain action logs and accurate platform records.

· Maintain data integrity and seek specialist input when an issue falls outside the role’s technical competence or authority.

Required skills and qualifications
Education and technical background

· A relevant degree or diploma in Environmental Science, Environmental Management, BCom Environmental Management or a related field. A BEng in Electrical or Mechanical Engineering is highly advantageous.

· A strong technical aptitude and the ability to understand systems and interpret complex electricity and water consumption data are essential.

· Advanced Microsoft Office proficiency, especially Excel and PowerPoint. Candidates must be comfortable with formulas, lookups, pivot tables, charts and clear presentations. Skills will be tested.

Experience and industry knowledge

· Previous account management experience in sustainability, energy or environmental services is advantageous.

· Familiarity with sustainability regulations, technologies and industry trends, and previous remote work experience, are advantageous.

· Strong project management, organizational, research, analytical and problem-solving skills.

· Experience with utility metering platforms, tariff analysis, Power Query or Power BI, or multi-site hospitality, healthcare or education portfolios is advantageous.

Communication and client engagement

· Confidence delivering online and in-person presentations, training and educational sessions.

· Strong written and verbal communication and the ability to explain technical findings in clear, practical terms.

· Excellent interpersonal skills and a proactive, client-focused approach; ability to work independently and collaboratively across teams and regions.

Logistics and compliance

· Reliable transportation and a valid driver’s license.

· South African citizenship and no criminal record. Background checks will be conducted.

· A valid passport is advantageous; willingness to travel within South Africa and elsewhere in Africa according to the assigned portfolio.

· A strong, reliable, uncapped internet connection suitable for remote work.

· Availability to attend in-person training in Pretoria three times per week during the first three months.

Personal attributes

· A genuine passion for sustainability and environmental issues.

· Attention to detail, strong organization and adaptability in a fast-paced, multi-client environment.

· Self-motivation, discipline and accountability when managing workloads and deadlines.

· A collaborative team player who is willing to learn, grow and contribute to ERO’s mission.

Technical assessment

Shortlisted candidates may be asked to interpret electricity and water data, identify trends and anomalies, validate calculations and present practical recommendations. Excel and PowerPoint skills will be tested.

Working arrangements and applications
Remote work responsibilities

· Maintain consistent virtual communication with clients and internal teams through email, video conferencing and collaboration platforms.

· Schedule and facilitate remote meetings, training and presentations professionally and clearly.

· Submit reports, updates and documentation on time through approved cloud-based systems.

· Manage tasks and deadlines autonomously while staying aligned with team objectives and client expectations.

· Uphold data security and confidentiality, maintain organized records and remain responsive using remote project management tools.

· Participate actively in virtual team check-ins, strategy sessions and performance reviews.

Training and probation

The first three months include in-person training in Pretoria three times per week. A three-month probation period applies. Regular client travel forms part of the role.

Benefits

· The opportunity to work with a passionate and dedicated team.

· Professional development and training opportunities.

· Flexible working arrangements.

· The chance to make a practical, measurable contribution to environmental sustainability.

Shortlisting and document submission:

Please submit the below documentation to info@eroafrica.co.za

· A full CV with relevant experience and references.

· Copies of your ID, driver’s license and passport, if available.

· Copies of academic qualifications.

· A brief motivation letter outlining your interest and availability.

Application closing date: 30 November 2026
Only shortlisted candidates will be contacted. If you have not heard from us by 4 December 2026 please consider your application unsuccessful.

Pay: R20 000,00 - R30 000,00 per month

Work Location: Hybrid remote in Gauteng