Customer Service Representative -… at Enterprise… · Rochester

Summary: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. They are seeking a Customer Service Representative who provides superior, friendly, and efficient transactions to enhance the customer experience during the rental process. Responsibilities: - Meet and greet customers in a professional, friendly, and timely manner - Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services - Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment - Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information - Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors - Place outgoing calls for callback management, and miscellaneous calls as assigned - Assist to assess condition of rental upon return - Notify Management of any known customer problems - Notify Management of any known vehicle problems and any required vehicle maintenance - Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training - Perform miscellaneous and backup duties job-related duties as assigned - Seek to improve job performance through self-assessment, skill development, training and goal setting - Maintain a regular and reliable level of attendance and punctuality - Perform miscellaneous job-related duties as assigned Required Qualifications: - Must be at least 18 years of age - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - High School Diploma or G.E.D. required - Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support - Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years - No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI) Benefits: Paid time off, Employee rental car discounts, Retirement savings plan including 401k with matching profit sharing, Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, Training and development