Membership Associate - Galter Life… at Endeavor Health · Location…

Hourly Pay Range: $17.05 - $25.55 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Membership Associate
• Location: Chicago, IL
• Part time, 12 weekly hours
• Hours: Tues 8am-12pm; Wed 10:30am-7pm; Alternating Monday 9:30am-12:30pm; Saturdays 8am-4pm; Sundays 12pm-4pm
• Required Travel: no

What you will do:

• Provide benefits based tours and follow up with prospective members
• Establish report by evaluating needs, goals and reason for visit.
• Provide scripted and prospect specific needs/benefits based tour focused around value in PFS (Enrollment fee), programs and services
• Engage prospect to schedule a follow up visit on own and/or ask for a instant referral to encourage them to bring a friend to class
• Follow up with prospect members by email within 48 hours of facility tour and 1 week from visit to schedule a time for them to sign-up and 90 days of initial visit.
• Introduce prospect to appropriate area of interest/ manager or resource to help secure faster and more immediate information and support.
• Provide a professional non pressure sales approach focused on stages of readiness and individual commitment to reach goals
• Aim to close 70% of all new prospect tours to help attain monthly team and individual goals.
• Promote the value of PFS, professional help and program choices to appeal to the level of individual prospect commitment.
• Be knowledgeable of all current promotions, price structures, add-ons, incentives and referral structure, and individual initial pathways to actively solicit prospects in making the right decision.
• Generate new leads through active referrals (on the spot) as well as passive referrals (later time frame). Follow up on all leads when possible.
• Generate leads and referrals by engaging with current members and staff by soliciting feedback and looking for outside sales opportunities.
• Retention and Member Account management
• Understand membership paperwork and process, input information into software accurately, take appropriate payments and process files
• Process member changes including, but not limited to, membership type, dependent add-ons, medical holds, temp holds and cancellations. Work with billing and manager on any discrepancies/service issues.
• Provide support and direction to unsuccessful members who plan to cancel by using service recovery tools or to connect them with appropriate fitness staff or resources
• Handle member concerns and issues to provide a positive outcome and involve proper department manager when necessary
• Follow up proactively with members that have expired credit cards, have uncollected billing accounts or delinquent on payments.
• Knowledge of programs, services and general facility information
• Be knowledgeable about amenities, hours, programs, services and continuum of care SCH campus opportunities. Use appropriate website and marketing tools when appropriate.
• Have a working knowledge of program benefits, population application as well as equipment and amenity changes.
• Know and be able to speak to the medical fitness difference, the history and mission of Galter, MFA Certification and training, expertise of staff and uniqueness of programming.
• Keep yourself abreast of SCH continuum of care and clinical integration by making sure to stay informed of campus happenings.
• Other responsibilities
• Maintain flexibility for evening, weekend and end of month/quarter coverage.
• Attend and participate in one-on-one, departmental, and all staff meetings
• Maintain CPR and AED certification
• Maintain Professional Development Sales training by attending webinars, workshops, in-services, site visits and secret shopping opportunities.
• Provide support for special events, promotions, outside sales and community events
• Other duties as assigned

What you will need:

• Education: High School Diploma some college preferred.
• ​Certification: CPR/AED Certified
• Experience: Prior work experience in Customer Service/Sales. Fitness Sales preferred
• Unique or Preferred Skills: Flexibility in work schedule (day, evening and weekend)

Benefits (For full time or part time positions):

• Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit http://www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (http://www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.