Account Specialist at Encore Funding in Pepper Pike, OH

Onsite | Pepper Pike, OH | Full‑Time

The Account Specialist is an entry-level role within the Operations team, designed to build foundational skills in client service, credit analysis, and financial operations. This role supports Account Executives and contributes to portfolio integrity and client satisfaction. This position will be responsible for developing and maintaining an ongoing relationship with a small book of clients by addressing all day-to-day needs, understanding their business, and monitoring client and customer performance to ensure the integrity of Encore’s portfolio.

What You’ll Do

· Build familiarity with various credit reporting agencies and learn to analyze a credit report to

determine proper credit limits for potential customers in our client’s portfolio

· Monitor client position and its ability to handle current book of business with respect to dollar

size, customer concentrations, and other factors

· Closely monitor account for transactional anomalies and determine appropriate course of

action to be taken to safeguard both client and Encore’s financial position

· Business to business collections and invoice verification as needed

· Investigate transactional anomalies and initiate corrective actions within SLA timelines.

· Ensure important legal documents are properly mailed, delivered and filed

· Troubleshoot process breakdowns and hindrances related to client service matters

· Communicate clearly and thoughtfully with upper management

· Identify, test, and implement process improvements to enhance and standardize customer

service delivery

· Prepare and present in weekly company-wide meeting regarding health of the portfolio and

any client issues

· Support Account Executives in client onboarding, documentation, and service delivery

· Build and maintain strong relationships with Account Executives and their clients

What We’re Looking For

We’re looking for someone who is dependable, organized, and comfortable working in a fast‑paced financial environment.

· Education: Minimum High School Diploma or equivalent required. Bachelor’s degree in

business, finance, accounting, or a related field highly preferred.

· Experience: Minimum 0-2+ years in client service, financial operations, or credit-related roles.

Strong interpersonal skills, adaptability, and a proactive mindset are essential.

· Must be conscientious, prompt, a team player, detail-oriented, friendly, able to multi-task and able to work in a fast-paced environment

· Demonstrated proficiency in Microsoft Office suite (excel, PowerPoint, word, teams, etc)

· Ability to gain proficiency in Factor SQL (accounting software)

· Must be able to communicate effectively and in a constructive manner with management, co-workers, and clients

Why Encore Funding

Encore Funding is an alternative lender that empowers staffing entrepreneurs through fast, flexible funding and deep industry expertise. Our founders built their own businesses from the ground up, just like the clients we support every day. With more than $25 billion funded across the staffing industry, we combine financial strength with a people‑first approach and a collaborative culture.

What We Offer

• Competitive salary and bonus potential
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid holidays, vacation, and sick time
• Life insurance, short‑ and long‑term disability
• A stable, professional work environment with long‑term growth opportunity

Work Details

• Full‑time, permanent position
• Monday–Friday schedule
• 100% onsite at our Pepper Pike, Ohio office
• Must be able to commute or relocate

Interested?
Apply on Indeed and tell us why accuracy, organization, and teamwork matter to you.

Pay: $21.00 - $23.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What are your salary expectations?
• In 4-6 sentences, describe what specific experience you have that aligns directly with the role.

Education:

• High school or equivalent (Required)

Experience:

• Client support: 5 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Pepper Pike, OH 44124 (Required)

Work Location: In person