Encore→
Event Technician, Audio Visual - The Monarch San Antonio
Entry LevelOn-site
Location
San Antonio, TX
Salary
$30k–$38k/yr
Experience
Not specified
Posted
1 month ago
Skills
audio-visual experiencecustomer servicetechnical troubleshootingequipment operationcommunication skills
Job Description
Summary: Encore is a leading company in the hospitality industry, seeking an Event Technician for their audio-visual operations. The technician will be responsible for the setup and operation of audiovisual systems, ensuring customer satisfaction and effective communication with clients during events.
Responsibilities:
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section
- Strives to exceed the expectations and needs of internal and external customers
- Maintains a positive relationship with all clients through effective communication
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
- Monitors events and checks in on customers throughout the day
- Understands and fosters the hotel/client relationship
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
- Handles equipment challenges and changes in a timely and professional manner
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike
- Interacts with other staff and outside vendors for equipment
- Increases revenue by utilizing floor up-selling techniques
- Works with clients to finalize invoices
- Completes order entries in Navigator, as needed
Required Qualifications:
- High School Diploma required
- A valid driver's license is required for team members that may operate Company vehicles
- Must be able to lift 50 lbs
Preferred Qualifications:
- Associate's degree is preferred
- 1 year of customer service or hospitality experience is preferred
- 1 year of audio-visual experience or equivalent in an educational environment is preferred
Required Skills: Audio-visual experience, Customer service
Important Skills: Technical troubleshooting, Equipment operation
Nice-to-Have Skills: Communication skills