Supervisor, Revenue Recovery Support at EnableComp in Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Position Summary:

The Supervisor, Revenue Recovery Support provides daily leadership to Revenue Recovery Support Specialists and Revenue Specialists. This role coordinates client support, payment and system review, account follow-up for medical necessity, DRG validation, and Zero Balance accounts. The Supervisor sets daily priorities, monitors quality and inventory, resolves escalated issues, and coaches team members to ensure accurate, timely work.

Key Responsibilities:

- Supervise assigned team members, distribute work, and monitor productivity, quality, inventory, and turnaround times.
- Train and coach employees, provide regular feedback, complete performance evaluations, and address performance concerns in partnership with department leadership.
- Participate in hiring, onboarding, scheduling, and other employee life cycle activities.
- Serve as the first point of escalation for client inquiries, account issues, payer responses, documentation needs, payment research, and system concerns.
- Coordinate timely, accurate responses to client requests and keep management informed of significant or recurring issues.
- Review client systems and payment activity to identify account placement or payment discrepancies, process gaps, and potential revenue opportunities.
- Direct and support follow-up on medical necessity, DRG validation, and Zero Balance accounts, ensuring that research, payer contact, and account documentation are completed appropriately.
- Prioritize accounts based on financial opportunity, aging, payer requirements, timely filing, and client expectations.
- Conduct quality reviews and address gaps in account research, documentation, follow-up, and client communication.
- Review team reports and performance measures; share inventory risks, trends, and recommended actions with management.
- Partner with Revenue Recovery, Client Success, Data Quality, Product, Technology, and other teams to resolve issues affecting client support or account resolution.
- Maintain working knowledge of payer policies, medical necessity requirements, DRG reimbursement concepts, billing practices, and client workflows.
- Ensure team activities follow client requirements, internal procedures, and privacy and security standards.
- Identify opportunities to improve team workflows, training, and documentation, and support approved changes.
- Perform other duties as required.

Requirements and Qualifications:

- High school diploma or GED required; associate or bachelor’s degree preferred. An equivalent combination of education and experience will be considered.
- 4+ years of experience in healthcare billing, collections, revenue cycle operations, or revenue recovery.
- 1-2 years of supervisory or team lead experience preferred.
- Experience with payer follow-up, account research, payment review, or client support.
- Familiarity with medical necessity, DRG validation, or Zero Balance recovery preferred.
- Proficiency with Microsoft Office, particularly Excel, Word, and Outlook; experience using reporting tools such as Power BI preferred.
- Timely and regular attendance.
- Equivalent combination of education and experience will be considered
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequsites:

- Practices and adheres to EnableComp’s Core Values, Vision and Mission.
- Communicates clearly with employees, clients, and cross-functional partners.
- Provides approachable, consistent coaching and holds team members accountable for quality and timely follow-up.
- Uses sound judgment to prioritize competing requests and escalate issues when needed.
- Ability to prioritize and manage multiple competing priorities and projects concurrently.
- Works effectively in a production environment with changing priorities and deadlines.
- Demonstrates strong analytical, organizational, and problem-solving skills.
- Handles patient health information and confidential client information with appropriate care.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it! Hear what our people are saying:

“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist

“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations