Licensed Customs Broker (Remote, Mandarin… at Empress… · Remote

About Us

Empress Brokers International is a licensed U.S. customs brokerage built around one idea: compliance starts at origin. We work upstream with shippers and platforms to get data, classification, and documentation right before cargo moves, so clearance at the border is clean and predictable. Our goal is to keep non-compliant shipments at origin and give compliant imports a faster, cleaner path into the United States.

We're part of the SafePackage and International Bridge family, which handles high-volume cross-border e-commerce for some of the world's largest retailers. That gives you scale and resources, with the focus and pace of a growing brokerage.

The rules for low-value shipments have changed fast, and more change is coming. Those changes are driving demand for compliance-first brokerage like ours. We're looking for a broker who sees that as an opportunity to build things right. If you speak Mandarin, that's a real asset here. You'll work directly with origin partners to solve compliance issues at the source.

The Role

You'll be a licensed broker focused on compliance, client partnerships, and building the brokerage. You'll support our entry writers through review, training, and mentoring, and handle entries that need a broker's judgment. Once you're settled in, your work expands into compliance strategy, working with clients and origin partners, and designing the processes behind a growing operation, including new entry processes for high-volume, low-value shipments. We're looking for someone who takes initiative and engages fully in the work. As the brokerage expands, so will the opportunities to grow your role.

How We Work

Our brokers, entry writers, classification specialists, and operations team work closely together, and each relies on the others to get every shipment right. We share knowledge openly, raise issues early, and solve problems as a team. Clear communication and collaboration are central to how we operate. We’re a team of good people who genuinely care about each other and the work we do, and it shows in how we support one another every day.

What You'll Do

• Help define and document the team's classification, valuation, and compliance positions, so clients receive consistent answers
• Work with clients and origin partners to build compliant data and documentation practices before cargo moves
• Help design new brokerage workflows for high-volume, low-value shipments, from process to SOPs to training
• Work with our product and technology teams to shape the SafePackage compliance platform
• Train, mentor, and review the work of entry writers, building toward a leadership role as you grow
• Handle complex classification and compliance questions, and step in on entries that need a broker's call
• Resolve clearance and compliance issues with clients, carriers, and CBP
• Track CBP rule changes and translate them into practical guidance for the team and clients

What You Bring

• Active U.S. Customs Broker License
• Hands-on customs brokerage experience, including filing CBP Form 3461 (entry/immediate release) and CBP Form 7501 (entry summary) for formal, informal, or consolidated entries
• Strong HTS classification and tariff research skills
• Working knowledge of PGA filing requirements
• Confidence working directly with clients and explaining compliance requirements clearly
• Fluent English, written and spoken; fluent Mandarin preferred
• Sound judgment, curiosity, and a habit of documenting what you know
• A proactive, hands-on approach, and you enjoy working closely with others

Nice to Have

• Experience training or leading entry writers or classification staff
• 5+ years of brokerage experience
• Descartes NetCHB or Magaya/Acelynk experience
• Experience with low-value shipment workflows or building new entry processes
• CTPAT program exposure

Why Join Us

• Help design a compliant e-commerce channel from origin to clearance, and set the standard others follow
• Help build new entry capabilities for high-volume, low-value shipments while the rules are being rewritten
• Work where compliance is the mission, built into how we operate
• Full-time and fully remote, U.S. Eastern Time hours

Benefits

• 18 days PTO per year, plus paid holidays
• Medical, dental, and vision insurance
• 401(k) with 4% company match

Empress Brokers International is an equal opportunity employer. It is our policy not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.