Communications Manager, Patient Communications

Job Summary

The Internal Communications Manager role is an individual contributor who works with the communications team to support business partners across the Emory Healthcare system. The Internal Communications Manager will work with internal functions, including Human Resources, Emory Digital, clinical services, and the executive leadership team to develop and implement communication strategies and manage day-to-day employee communication needs. The ideal candidate has strong experience supporting a range of internal communications needs within a large organization.

Primary Duties and Responsibilities

• Responsible for the integrated communication and promotion of internal communications in support of:

  • Emory Digital (IT)
  • Human Resources
  • Executive Communications
  • Operations Communications Support
  • Other key organizational functions

• Create messages and communications that are detailed, accurate, and concise, and tailored to the author, vehicle, and audience on a range of topics that span:

  • Department-wide messaging
  • Leadership communications
  • Meeting presentations
  • Video scripts
  • Key messages
  • Talking points

• Collaborate with others to develop and implement programs and communication materials for targeted audiences that enhance awareness and utilization of division programs and services.

• Create effective promotional materials including articles, brochures, forms, and flyers.

• May design, coordinate, and update organizational websites and related websites to educate and promote activities and programs.

• Lead projects as assigned.

• May be responsible for or assist in the management and allocation of funds associated with the daily operations of communication services.

• Maintain records, documents, contacts, and other communication resources essential to the performance of duties.

• Serve as an internal communications consultant for programs and services.

• Perform related responsibilities as required.

Travel Requirements

• Less than 10% travel may be required.

Work Environment

• On-site employee position.

Minimum Qualifications: Education - A bachelor's degree in communications, public relations, marketing or other related fields. Experience - Five years of experience in the development of internal communication, marketing and informational materials, or equivalent combination of experience and education.Knowledge, skills, and ability requirements:Skills - Knowledge of publishing and other related software. Understanding of IT/technological termsDesign skills (e.g., Adobe Creative Cloud, Canva, PowerPoint)Video planning, creation, scripting and editing capabilitiesKnowledge of communications tools for internal and external communications (e.g., Salesforce, Wrike, content management systems, SharePoint)Knowledge of health care and health care technologyAdditional skills include basic graphic design capabilities, familiarity with communication tools and technology, experience managing an editorial calendar, as well as drafting and managing strategic communication plans.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.