Client Care Coordinator at emmUcare Home… · PA-Willia…

• 401(k)
• Company car
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

• Respond to inquiries about home care services and explain the intake process.
• Coordinate intake appointments and completion of required documents.
• Communicate with clients, authorized representatives, and referral partners to obtain missing information.
• Work with scheduling and compliance to prepare clients for services.
• Track outstanding intake items and promptly communicate barriers or delays.

• Maintain regular communication with clients and their authorized contacts.
• Complete client satisfaction calls and surveys, documenting concerns and follow-up needs.
• Respond professionally to questions about services.
• Route scheduling requests, complaints, and safety concerns to the appropriate department.
• Follow up to help ensure concerns are addressed.

• Communicate with service coordinators, caseworkers, and payer representatives regarding authorizations and service needs.
• Monitor authorization dates and follow up on missing or expiring authorizations.
• Maintain accurate records of referrals, communications, and pending requests.
• Build professional relationships with community organizations and referral partners.

• Create, update, and organize client records in agency systems.
• Review documentation for completeness, accuracy, signatures, and dates.
• Document calls, updates, and follow-up actions clearly and promptly.
• Communicate changes in client needs or status to the appropriate team members.
• Protect confidential information and follow agency policies.

• Experience in client services, healthcare administration, home care, or a related field preferred.
• Strong customer service, communication, and problem-solving skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities and follow tasks through to completion.
• Comfort speaking with clients, families, caregivers, and community partners.
• Proficiency with Microsoft Office and electronic recordkeeping systems.
• Knowledge of Medicaid waiver programs, service authorizations is a plus.
• Valid driver’s license and reliable transportation for required client visits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At emmUcare, our mission is simple: Care Centered Around You—for both our clients and our team.

We provide compassionate, reliable non-skilled home care that helps individuals remain safe, comfortable, and independent in their own homes. And we know that starts with dedicated caregivers who feel supported, valued, and empowered to do their best work.

Our approach is person-centered in every way. We take the time to understand each client’s needs, preferences, and routines—and we do the same for our employees. By fostering strong relationships with our caregivers and partnering closely with families, we create a workplace built on respect, trust, and teamwork, where you can grow, make a difference, and feel proud of the care you provide.

Franchise Opportunities Available!

https://emmucarefranchise.com/

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise should be made directly to the franchise location, and not to emmUcare Home Health.