Technical Specialist at EML Payments in Melbourne, Victoria, AU

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Technical Specialist, you will use your previous experience across many facets of workers compensation to coach team members and provide creative and strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines.

This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

• Providing technical support to claims teams in line with Victorian workers compensation law and WorkSafe Victoria guidelines
• Work directly with Claims Specialists / Case Managers as part of a team in the delivery of the EML customer experience.
• Encourage proactive and open communication with key stakeholders during decision making process.
• Provide regular advice and feedback to Claims Specialists / Case Managers and Team Leaders and improve overall quality of decisions relating to liability / work capacity / permanent impairment / weekly payment entitlements and communication through effective training, quality reviews and management of disputes.
• Participate and provide technical support and training in employer claims reviews.
• Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed.
• Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved.
• Building and maintaining strong collaborative relationships with internal and external stakeholders; and
• Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

ABOUT YOU

• Strong technical experience, preferably within the Victorian workers compensation scheme.
• Experience in managing workers compensation claims within all or most claims management segments.
• Experience in managing relationships and competing stakeholder priorities.
• Exceptional problem solving and strategic thinking skills; and
• Experience in leadership, in particular coaching and supporting others to succeed.
• Qualifications in Law and working experience in personal injury litigation would be highly advantageous.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.