Mobile Case Manager

Location: Sydney, New South Wales

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

As part of our diverse team based across NSW with a Sydney CBD based office, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We are currently building a team and require a Mobile Case Manager for our Police portfolio. The purpose of this role is to build on your solid case management experience. You will be able to manage your own day while providing timely and personalised face-to-face claims management and on-the-spot treatment approvals in alignment with legislation.

This will be a full-time, permanent position which requires you to be on the road servicing your appointed area 4 days per week and working from home 1 day.

During the initial 4-week onboarding period, you’ll be required to work from the office five days a week to ensure a smooth transition and comprehensive training.

The areas you will be covering will be appointed to our Southern regions which includes travelling within the radius of Wollongong down to Albury.

YOUR RESPONSIBILITIES

• Deliver personalised face-to-face assistance to workers and employers over a defined period of time as agreed with the Case Manager
• Provide workers compensation advice to stakeholders including workers, employers and providers
• Conduct community visits inclusive of but not limited to work sites or medical clinics
• Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
• Consult with the Case Manager, Providers, Employers and Return to Work Specialist where required

ABOUT YOU

• Proven case management experience and ability to return people to the workforce.
• Knowledge of the NSW workers compensation legislation and regulations
• Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work.
• Excellent attention to detail, organisational skills, written and verbal proficiency.
• Understanding of medical terminology and injury recovery timeframes.
• Own vehicle with a 5-star ANCAP rating, insurance & current unrestricted NSW Driver’s License.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.