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Digital Customer Experience Training… at Emerson · Cluj-Napo…
Skills
Job Description
As a Digital Customer Experience Training Specialist in Cluj-Napoca, you will play a key role in driving the adoption of Salesforce, the Sales go-to-market technology stack, and eCommerce solutions while supporting the organization's transition toward self-service channels. You will empower Sales, Customer Service teams, and customers through impactful training programs, engaging learning content, clear communications, and effective support resources.
In this role, you will help ensure the successful global execution of digital enablement strategies, maximizing the value of Emerson's Salesforce ecosystem and digital commerce platforms while driving user adoption, proficiency, and business outcomes.
We look forward to seeing your application!
As a Digital Customer Experience Training Specialist in Cluj-Napoca, you will play a key role in driving the adoption of Salesforce, the Sales go-to-market technology stack, and eCommerce solutions while supporting the organization's transition toward self-service channels. You will empower Sales, Customer Service teams, and customers through impactful training programs, engaging learning content, clear communications, and effective support resources.
In This Role, Your Responsibilities Will Be:
- Develop, maintain, and continuously improve training materials, onboarding programs, and learning resources for internal teams and customers
- Assess business processes, identify skill requirements, and translate workflows into structured learning paths that support user adoption, role-based training, and organizational change initiatives
- Partner with regional and functional stakeholders to align adoption strategies with user readiness, customer needs, and market maturity.
- Create engaging enablement resources such as guides, FAQ, knowledge articles, walkthroughs, and training scripts.
- Execute the Salesforce Training Program and Digital Adoption Roadmap to drive consistent engagement and proficiency across user groups
- Contribute to solution design and testing activities by validating digital experiences from an adoption, training, and usability perspective
- Lead communications related to new releases, enhancements, and digital initiatives, ensuring readiness and alignment across teams.
- Build and manage a network of key users and champions to promote best practices, encourage knowledge sharing, and gather actionable field feedback.
Who You Are:
You possess a strong technical aptitude and curiosity that enable you to quickly understand, adopt, and promote digital solutions. You are passionate about improving user experiences, simplifying processes, and driving technology adoption. You build strong partnerships across diverse teams and collaborate effectively to achieve shared goals. You take ownership of outcomes, consistently delivering high-quality results and maintaining a customer-focused mindset.
For This Role, You Will Need:
Experience in digital adoption, sales enablement, customer onboarding, or sales/service operations.
Strong understanding of CRM and eCommerce user journeys, including common adoption challenges and best practices.
Ability to create engaging training materials and facilitate enablement sessions that drive behavioral change and user adoption.
Strong stakeholder management and relationship-building skills, with the ability to collaborate effectively in a global environment.
Excellent written and verbal communication skills with the ability to simplify complex concepts for diverse audiences
Self-motivated and proactive, with the ability to work independently while continuously learning and adapting to new technologies, processes, and business needs
Bachelor's degree in Business, Education, Training and Development, Information Systems, or a related field, or equivalent relevant experience.
Minimum of 2 years of experience delivering training and enablement programs for Salesforce or similar business application platforms.
Strong analytical, problem-solving, and communication skills.
Professional proficiency in English.
Preferred Qualifications That Set You Apart:
- Salesforce Administrator certification and/or Salesforce training experience.
- Experience with digital adoption platforms and learning management systems.
- Advanced proficiency in next gen presentation tools or other content creation tools.
Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
About the Company
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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