Field Service Technician at Elovate in United States - Washington

Objectives of this role

• Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers

• Provide customers with tools and training to successfully operate their equipment

• Become an expert in identifying and diagnosing equipment issues

• Work seamlessly and cohesively with customer service representatives, logistics coordinators, and other members of the team

• Resolve all customer complaints and repair or replace malfunctioning equipment

• Leave customers feeling satisfied and confident in their equipment at the end of each visit

Responsibilities

• Install equipment in customers’ homes or places of business and train customers to properly operate or service their new hardware

• Work with field service representatives to thoroughly understand customer complaints and equipment issues before arriving on-site for maintenance

• Travel to job sites to deploy equipment, troubleshoot issues, diagnose problems, and fix or replace equipment as needed

• Provide regularly scheduled, ongoing equipment maintenance visits

• Operate the company vehicle and provide schedule updates with tracking software

• Follow company procedures and safety policies

Skills and qualifications

• Ability to install equipment, diagnose problems, and make repairs

• Basic hardware and technology knowledge such as stripping wires, rewiring cables, working with modems, etc.

• Strong time-management skills and an ability to stick to a tight schedule

• Excellent problem-solving skills with a knack for troubleshooting technical issues

• Ability to collaborate with others and work well on a team

• Enthusiasm for providing excellent customer service

• Excellent communication skills

Preferred qualifications

• Valid driver’s license

• Customer service background

• Experience performing on-site maintenance

• Availability to work irregular shifts, including evenings and weekends