Customer Success Manager at Ellevation in Remote

If you're passionate about helping school districts strengthen their English Learner programs and achieve meaningful outcomes for educators and students, we'd love to meet you.

We're looking for a proactive, innovative, and results-oriented Customer Success Manager who will serve as a strategic partner to district leaders. In this role, you'll build trusted relationships, guide successful implementation, and provide consultative support that aligns Ellevation's solutions with district priorities. Working closely with our Account Management team, you'll help partners navigate challenges, remove barriers, and drive long-term success.

You will partner with districts throughout their journey, building their capacity to implement best practices, navigate change, and improve outcomes for multilingual learners. Collaborating across Customer Success, Product Education, and other cross-functional teams, you'll advocate for partner needs and continuously enhance the partner experience.

Most importantly, you'll help thousands of educators make informed decisions, strengthen instruction, and better support multilingual learners so they can thrive academically.

You'll develop deep expertise in English Learner program best practices and serve as a trusted advisor, helping district leaders translate their goals into sustainable, measurable results. This role requires exceptional relationship management, strategic thinking, and a service-oriented mindset, along with the ability to navigate complex partner needs in a fast-growing organization.

As a Customer Success Manager, you'll build lasting partnerships that help districts realize the full value of their investment in Ellevation while advancing meaningful outcomes for educators and students.

Here's what you can expect during your first year.

Within 1 month, you will:

• Onboard and learn about Ellevation and the work we do to improve outcomes for English Learners.

• Become familiar with our product offerings and our customer landscape.

• Understand the Partner Success Organization's approach and how we work in close collaboration with our Revenue teams.

• Learn the various tools and processes that Customer Success Managers use to facilitate new partner implementation and ongoing engagement.

• Shadow Customer Success meetings and calls while becoming familiar with our partner-facing resources.

Within 3 months you will:

• Take on your first partner implementations and begin managing your full partner caseload.

• Begin using the Partner Health Dashboards to better understand partner usage, engagement, satisfaction, and other health metrics.

• Build relationships with the Account Managers you work closely with to learn more about your partners.

• Continue to gain proficiency with the Ellevation product suite and deepen your product knowledge.

• Drive successful implementation and partner outcomes by proactively connecting educators to the resources, self-paced training, and support that build long-term capability and self-sufficiency.

Within 6 months you will:

• Grow your knowledge and skills as a Customer Success Manager and facilitate the implementation of Ellevation's suite of products for multiple partners simultaneously.

• Deepen your ability to analyze partner health data and determine which retention strategies and success plays to apply proactively.

• Collaborate with other PSMs and internal teams (Product Support, Professional Services, etc.) to continually refine our approach to engaging and supporting our district partners.

• In collaboration with Account Management, engage with administrators in partner districts to conduct Account Review and Reflection Meetings to ensure districts are set up for expansions and renewals.

Within 12 months you will:

• Drive successful partner outcomes by ensuring accurate and timely data, delivering a high-quality partner experience, maintaining strong partner satisfaction, and proactively aligning expectations to support long-term success.

• Listen and learn from partners on current compliance and instructional challenges, and ideate on how the product can best meet district needs.

• Act as a subject matter expert for our Product Education team as it relates to the development of Resource Center and Webinar content, and offer suggestions and ideas to improve our resources.

• Surface learnings, observations, and feedback from district partners to Ellevation’s Product and Engineering Teams to help inform future product development efforts.

Closing from Default - Boston, MA Are you passionate about growth and eager to learn? Do you possess a drive to excel and make a difference? Ellevation values diversity, creativity, and a hunger for new perspectives. While our job postings outline preferred qualifications, we believe that talent comes in various forms. If you're motivated, adaptable, and ready to contribute, we encourage you to apply. We welcome candidates from all backgrounds and experiences, recognizing that unique skills and fresh outlooks are invaluable assets to our team. Don't let a checklist of requirements deter you – take the leap, and let's explore the possibilities together!

About Us: At Ellevation, we develop world-class software to help educators serve the fastest growing population of K-12 students: English Learners (ELs). Ellevation helps school districts transform their Multilingual Learner programs and ensure all students can achieve their highest aspirations. Our product suite includes a best-in-class data and instructional planning platform, resources to build teacher capacity, and student-facing programs to teach academic language.

We are a fast-growing, mission-driven technology company partnering with over 2,000 school districts and more than 2 million current and former English Learners. Over the next five years, we plan to double the number of ELs we serve and drive measurable outcomes for students. Ellevation merged with Curriculum Associates in 2021 to accelerate impact for Multilingual Learners. Our company continues to operate independently and is well-capitalized to support our ambitious social and financial objectives.

Why Ellevation? In addition to our great benefits and competitive salaries, here are some things that make us unique:

• Mission-driven organization where team members are empowered to make a significant impact
• Opportunities to join Employee Resource Groups and support building a culture of belonging
• Professional development and growth opportunities
• Company and team offsites in various cities across the United States
• Collaborative workspace in the heart of Boston - a stone's throw from many central T stops (Downtown Crossing, Government Center, and Aquarium). Free snacks, beverages, and local organic fruit provided
• Remote and in-person engagement opportunities, including happy hours, themed events, and competitions
• Remote and in-person wellness programming to support team’s mental and physical wellbeing

Here at Ellevation, we champion diversity, inclusion, equity, and belonging. We strive to build a team that reflects the diverse communities we serve. We are committed to creating an inclusive workplace that promotes and values a range of ideas and opinions.

We believe in building a culture where productivity can flourish, one that is empathetic, respectful, and inclusive. We are proud to have been recognized in prior years as “Best Tech Workplace for Diversity” by the Timmy Awards for investing in training around inclusive behaviors, microaggressions, unconscious bias, and fostering a culture of continuous learning and feedback across the company. We are encouraged by our progress, but there’s more work to be done.

Benefits – Benefits eligible employees (and qualifying dependents) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company's 401(k) retirement plan and receive an employer match up to 50% on the first 7% of your contribution, with pre-tax and Roth options. Employees have access to flexible paid time off for vacations, sick and disability policy, additional 10 paid company holidays, 2 floating holidays and a winter office closure between Christmas and New Year's. In addition, we provide a generous parental leave benefit, back-up childcare or eldercare, and a variety of other perks to support the health and well-being of our employees.

Additional Information: Ellevation operates under Curriculum Associates, LLC, an Equal Opportunity Employer. Curriculum Associates, LLC will not discriminate against any employee or applicant for employment because of race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. Curriculum Associates, LLC will grant employment, without regard to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.uscis.gov/e-verify.

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