Service Technician at Electronic… · Kansas…

Job Title: Service Technician

Location: Kansas City, MO (and surrounding areas)

Company Overview:

Electronic Contracting Company (ECC), based in Lincoln, Nebraska, leads in delivering sophisticated electronic systems across various sectors. With a 65-year legacy, our mission is to create impactful experiences through technology. We are committed to innovation, quality, and client satisfaction, built on the principles of freedom and responsibility.

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Job summary:

The Service Technician’s primarily responsible for providing support to field installation teams and clients as it pertains to code implementation, device programming and diagnostics, service department tickets, project close-out operations, and other tasks assigned.

Key responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following areas of responsibility represent Key Results Areas (KRA’s) for which performance will be measured:

Technical Standards

1. Acquires and maintains training to develop and sustain the skills required to provide the highest level of integration support for products that the company promotes.
2. Ensures consistent adherence to company established technical service standards, thereby insuring the highest level of customer satisfaction.
3. Communicates regularly with Service Manager on proposed systems to maintain proper engineering and compatibility standards.
4. Resolves customer problems or complaints relating to installations promptly and documents as per company policies and/or guidelines.
5. Provides proper tools, materials and test equipment to maintain the highest technical quality possible within the constraints of strong financial management.
6. Maintains accurate installation supplies and materials inventory levels to ensure adequate availability for projects.

Engineering

1. Verifies site information in a post-sales manner.
2. Verifies hardware and software functionality as engineered.
3. Provides feedback on solution viability as it pertains to integrations with other systems and products.

Communications

1. Coordinates with Project Management team to help facilitate project timelines and goals.  This facilitation will be in the form of aiding with implementations and communications with regards to integration status.
2. Works with the installation team as it pertains to hardware set-up, software set-up, loading code, executing minor code changes, network support, and other tasks as assigned.
3. Works with assigned Programmer to create scope and narrative of code functionality; provides code and/or configuration to installation team and aids in the installation and testing process.

Client Training

1. Provides on-site Client training as required.
2. Interprets quick user guides which summarizes the training content to send to Clients during training presentation.

Additional Responsibilities

1. Performs work in adherence to OSHA and company safety policies and procedures as they are introduced to the Company; promptly reports unsafe work conditions to supervisor.
2. Cultivates positive working relationships within and across departments.
3. Engages in behaviors that foster a healthy work environment and company culture.
4. Presents self in a professional manner and appropriately represents the Company image.
5. Adheres to company-issued policies, procedures, core values, behavioral or other standards as prescribed by the Company.

Qualifications:

• Advanced knowledge and experience installing and troubleshooting RR installation.
• Must have knowledge of the technical aspects of the video system in which training is being delivered.
• Proficiency in programs as MS Word, Excel, Outlook and CMR.
• Must thrive in a fast-paced environment and effectively handle stressful situations.
• Capable of working independently as well as in a team environment.
• Must be solution-focused, personable, forward-thinking and extremely organized.
• Possess adequate communication, customer service and interpersonal skills to effectively interact with internal and external team members.
• Aptitude and desire to learn new technologies as they are introduced to the Company.
• Highly adaptable to change.
• Ability to present self in a professional manner and positively represent the company image.
• 5+ years of experience working in a field installation role.
• Intermediate AV design experience.
• CTS-I or equivalent experience.
• Network+ Certification.
• Cisco ICND (within first 6 months).
• Entry-level programming of control system(s) and IT networks.
• Familiarity with Audio DSP programming and theory.
• Experience working with ticketing systems.
• Proficiency with construction techniques and structured cabling.

Physical Demands (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such requests should be made to the position’s supervisor, and consultation with Human Resources.

• Ability to communicate and interact verbally, both in person and over the phone.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Ability to operate hand tools.
• Ability to climb ladders, work on scaffolding and lifts, etc.
• Ability to lift, up to 50 pounds independently and up to 100 pounds with assistance, occasionally.
• Ability to travel to/from national and international work locations up to 25% of the time.
• Ability to use company equipment including but not limited to: personal computers, basic scanning devices, smart phones, and professional tablet.
• Visual acuity to determine the accuracy, neatness and thoroughness of the work assigned.

Our Culture of Freedom and Responsibility:

ECC values autonomy, empowering employees to make strategic decisions and drive projects. We foster an environment for innovative thinking and personal accountability, emphasizing mutual respect and continuous development.

Ethical and Inclusive Policies:

We adhere to the highest standards of integrity and ethics, supporting an inclusive, drug-free workplace with a strict non-discrimination policy.

Leadership and Integrity:

Our leaders balance professional obligations and personal well-being, creating a supportive environment that promotes a healthy work-life balance.

Join Us:

At ECC, your contributions will drive innovation and efficiency in industries worldwide. Enjoy a culture that supports both your professional and personal growth.